---
title: "Mystery Shopper Financial Services"
ocid: "ocds-h6vhtk-06e4c8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e4c8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e4c8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e4c8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Post Office Limited"
published: "2026-08-14"
---

# Mystery Shopper Financial Services

Buyer: Post Office Limited  
Current stage: Award  
OCID: ocds-h6vhtk-06e4c8

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06e4c8.json)

## Summary

Post Office Limited procured financial-services mystery shopping: video-based visits to Post Office branches to test customer service for international money transfers. The requirement is a research and performance-monitoring service, involving mystery shopping, customer-service assessment and reporting on branch interactions. Delivery covers the United Kingdom. The work sits within retail trade, research, survey and performance-review services, making it relevant to providers of video mystery shopping, customer-experience measurement, market research or quality-monitoring programmes. The buyer is Post Office Limited, a public undertaking based in London, and the requirement concerns its branch network and the service it provides to customers using international money-transfer services.

The procurement is complete and has been awarded to ABA Quality Monitoring Ltd. It used a direct award below the applicable threshold, without competition, under the stated legal basis. One lot was completed. The contract was signed on 24 July 2026 and runs from 3 August 2026 to 31 March 2027. Its value is £21,360 excluding VAT, or £25,632 including VAT. The contract is active. The awarded service covers the United Kingdom and is for video mystery-shopping visits assessing customer service for international money transfers at Post Office branches. The award was made to ABA Quality Monitoring Ltd, an SME based in Stockport.

This procurement demonstrates a defined requirement for structured, video-enabled mystery shopping in a nationwide retail branch environment, focused on international money-transfer customer service. Suppliers competing for similar work with Post Office Limited would need to recruit and manage shoppers, arrange visits consistently across UK locations, capture usable video evidence, and assess interactions against an agreed service standard. Credible providers would also need capability in survey research, customer-experience measurement, performance review and clear reporting for an operational buyer. Experience monitoring regulated or financially sensitive customer journeys would be particularly relevant, alongside the capacity to deliver repeatable fieldwork and reliable quality assurance across a dispersed branch network.

## Notice

Video mystery shopping visits to Post Office branches testing customer service for international money transfer.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/077743-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Jul 2026 |
| Contract period | 3 Aug 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £21,360 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Post Office Limited |
| Locality | LONDON |
| Postcode area | Central London |
| Postcode | EC2V 7ER |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Bassishaw |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ABA QUALITY MONITORING LTD |

## CPV Codes

### Divisions

- 55 - Hotel, restaurant and retail trade services
- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 55900000 - Retail trade services
- 73110000 - Research services
- 73200000 - Research and development consultancy services
- 79311000 - Survey services
- 79313000 - Performance review services

## Release History

- 14 Aug 2026 at 14:45 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/077743-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/077743-2026
  14th August 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://aba.co.uk
- https://corporate.postoffice.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e4c8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06e4c8.json.