{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-06e4d0-2026-08-14T15:01:49+01:00",
    "date": "2026-08-14T15:01:49+01:00",
    "ocid": "ocds-h6vhtk-06e4d0",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PDRZ-7469-PLCL",
            "name": "Eastlight Community Homes",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PDRZ-7469-PLCL"
            },
            "address": {
                "streetAddress": "Eastlight House, Charter Way",
                "locality": "Braintree",
                "postalCode": "CM77 8FG",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKH34"
            },
            "contactPoint": {
                "email": "procurement@eastlighthomes.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthoritySubCentralGovernment",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PDRZ-7469-PLCL",
        "name": "Eastlight Community Homes"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "Suppliers are invited to participate in Eastlight's preliminary market engagement for the proposed Out of Hours Call Handling Service. The engagement will explore the proposed service scope, including out-of-hours resident call handling, emergency repairs triage, escalation arrangements, safeguarding and vulnerable resident support, systems integration, reporting, mobilisation and commercial model. The market engagement request is due to be published on 14/08/2026, with written responses required by 28/08/2026. Eastlight may hold follow-up discussions and demonstration sessions between 07/09/2026 and 11/09/2026, ahead of the anticipated formal procurement process in September / October 2026 and contract mobilisation and go-live in May 2027.",
                "dueDate": "2026-08-28T23:59:59+01:00",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "077757-2026",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/077757-2026",
                "datePublished": "2026-08-14T15:01:49+01:00",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "EAST1005",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Out of Hours Call Handling Service 2026",
        "description": "Prior to commencing the formal procurement process, ECH will undertake structured market engagement to test market capability, interest and appetite for delivering an enhanced Out of Hours Call Handling Service. This engagement will help ensure that the final specification, evaluation approach and commercial model are informed by current market practice, supplier innovation and available technology solutions. The market engagement will seek feedback from potential providers on key areas including repairs triage, safeguarding support, customer service standards, CRM and repairs system integration, real-time call logging, call recording, reporting dashboards, business continuity, mobilisation requirements and pricing models. Suppliers will also be invited to demonstrate their systems and explain how their approach could support improved service quality, operational efficiency and the wider digital transformation objectives of ECH. The engagement will be conducted in a transparent and non-discriminatory manner, ensuring that all participating suppliers receive the same information and that no supplier gains an unfair advantage ahead of the formal tender process. Outputs from the engagement will be used to refine the procurement documents, confirm whether the proposed Competitive Flexible Procedure remains the most appropriate route to market, and ensure that the resulting opportunity is attractive, proportionate and deliverable. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Braintree:-Telephone-switchboard-services./W8ZW446MF6 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/W8ZW446MF6",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "64214200",
                        "description": "Telephone switchboard services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79510000",
                        "description": "Telephone-answering services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79511000",
                        "description": "Telephone operator services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79512000",
                        "description": "Call centre"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 330000,
            "amount": 275000,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "lots": [
            {
                "id": "1",
                "contractPeriod": {
                    "startDate": "2027-05-31T00:00:00+01:00",
                    "endDate": "2030-05-30T23:59:59+01:00",
                    "maxExtentDate": "2032-05-30T23:59:59+01:00"
                },
                "hasRenewal": true,
                "status": "planning"
            }
        ],
        "status": "planning"
    },
    "language": "en"
}