---
title: "LGS/Q/001/2026 - Telephone Service Desk Support"
ocid: "ocds-h6vhtk-06e4de"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e4de"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e4de.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e4de.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Middlesbrough Council"
published: "2026-08-14"
---

# LGS/Q/001/2026 - Telephone Service Desk Support

Buyer: Middlesbrough Council  
Current stage: Award  
OCID: ocds-h6vhtk-06e4de

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06e4de.json)

## Summary

Middlesbrough Council procured telephone and email service desk support for its LMS helpdesk. The service covers routine 8x5 support, incident response and technical assistance for council users. It includes priority-based response handling, critical hardware replacement and an onsite engineer for hardware replacement activities. The work is delivered for Middlesbrough Council in Middlesbrough, within the North East of England. The procurement is for services in the IT support and helpdesk sector, including software, internet and related support services. This is a single, council-wide requirement focused on maintaining access to a supported LMS environment and providing a managed response when users experience service or hardware issues.

The procurement has been completed and the contract was awarded to WCL UK Ltd trading as Everything ICT. It was a below-threshold procedure with one lot, and the resulting contract is active. The contract was signed on 17 July 2026 and runs from 1 August 2026 to 31 July 2027. Its value is £34,089 excluding VAT, or £40,906.80 including VAT. The service requires telephone and email support during 8x5 operating hours, with a 15-minute response for Priority 1 incidents and a four-hour response for Priority 2 and 3 incidents. Hardware replacement follows the critical hardware support arrangements, with next-business-day onsite engineering for hardware replacement. The supplier selected was WCL UK Ltd trading as Everything ICT.

This requirement indicates demand from Middlesbrough Council for a managed LMS helpdesk provider able to combine responsive user support with practical hardware support. Credible competitors would need an established telephone and email service desk, processes capable of meeting sharply differentiated priority response targets, and staff available during standard 8x5 support hours. They would also need the operational capacity to manage critical hardware replacement and arrange an onsite engineer by the next business day when replacement work requires it. Relevant experience should cover IT helpdesk operations, LMS or software support, incident management and customer communications. Suppliers with reliable service-level monitoring, escalation procedures, hardware logistics and regional engineering coverage would be well placed when this type of council requirement returns to market.

## Notice

LMS Helpdesk Support per annum 8x5x4 Response Start Date: 1st August 2026 End Date: 31st July 2027 Telephone & Email Support: 8x5 Response SLA: Priority 1 - 15 minutes (in hours 8x5) Priority 2&3 - 4 hours (in hours 8x5) Hardware Replacement: As per 'Critical Hardware Support' Onsite Engineer: Next Business Day (hardware replacement only)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/077782-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Jul 2026 |
| Contract period | 1 Aug 2026 - 31 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £34,089 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Middlesbrough Council |
| Locality | MIDDLESBROUGH |
| Postcode area | Cleveland |
| Postcode | TS1 9FT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC32 South Teesside |
| Local authority | Middlesbrough |
| Electoral ward | Newport |
| Westminster constituency | Middlesbrough and Thornaby East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WCL UK Ltd t/a Everything ICT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 14 Aug 2026 at 15:20 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/077782-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/077782-2026
  14th August 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.middlesbrough.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e4de. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06e4de.json.