---
title: "Provision of Claims Handling and Related Services"
ocid: "ocds-h6vhtk-06e5a2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e5a2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e5a2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e5a2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DFT OPERATOR LIMITED"
published: "2026-08-17"
---

# Provision of Claims Handling and Related Services

Buyer: DFT OPERATOR LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06e5a2

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## Summary

DFT Operator Limited procured a comprehensive, fully managed claims-handling service for itself and its rail subsidiaries. The work covers investigation of employers’ liability and public liability claims and recoveries against the DFTO Group valued below £100,000, estimation of liability, settlement negotiations, and payment or recovery of settled claims. The arrangement can be used by London North Eastern Railway, Northern Trains, SE Trains, South Western Railway, TransPennine Trains, c2c, Great Western Railway, CrossCountry Rail, Railway West Coast, GA Trains, Chiltern Rail, WM Trains, Midlands East Trains and Thameslink Southern Great Northern. Delivery covers locations across England, including London, the South East, South West, East, East Midlands, West Midlands, North West, North East and Yorkshire and the Humber. This is a financial and insurance service.

The procurement is complete and was awarded through a further competition under the CCS Insurance & Related Services 4 framework, Lot 2 for claims handling and related services. It used a limited procedure without a prior open call; two bids were recorded. Gallagher Bassett International Ltd received the active award. The contract value is £1,280,000, and the contract was signed on 1 July 2026. The requirement was evaluated on technical quality weighted at 60% and price weighted at 40%. The procurement contained one lot, although that lot is recorded as cancelled while the associated award remains active. The agreement has no stated options. The service concerns claims and recoveries against the DFTO Group below £100,000, rather than claims at or above that threshold.

This opportunity indicates demand from a transport operator and a group of rail businesses for outsourced handling of employers’ liability and public liability claims. A credible competing supplier would need to investigate claims and recoveries below £100,000 across a geographically broad rail operation, assess liability consistently, negotiate settlements and manage settlement payments and recoveries. The requirement favours organisations with established claims-management capability, strong technical case-handling processes, experience dealing with liability claims and recoveries, and the operational capacity to provide a comprehensive managed service across multiple railway companies. Experience working with framework-based public-sector or transport-sector buyers would also be relevant, since the selected route was a further competition under an insurance and related services framework.

## Notice

Provision of claims handling and related services for DfT Operator Limited (DFTO) and subsidiaries. The successful supplier will be responsible for providing a comprehensive and fully managed claims handling service. This will include: * Investigating all EL/PL claims and recoveries against DFTO Group under PS100k; * Providing an estimation of liability; * Negotiations to reach settlement; * Settlement of claims and recoveries. This Agreement has been procured and placed by the Buyer, DFTO, and is available for use by DFTO and subsidiaries as listed below: * London North Eastern Railway Limited * Northern Trains Limited * SE Trains Limited * South Western Railway Limited * TransPennine Trains Limited * C2C Railway Limited * Greater Western Railway Ltd * Cross country Rail Ltd * Railway West Coast Ltd * GA Trains Limited * Chiltern Rail Ltd * WM Trains Ltd * Midlands East Trains Ltd * Thameslink Southern Great Northern Ltd

### Lot Information

Lot 1

This contract was awarded following a further competition under CCS Framework RM6323 Insurance & Related Services 4, Lot 2: Claims Handling and Related Services. DFTO issued an expression of interest to all framework suppliers, setting out the scope of the requirement, and subsequently invited all suppliers on the framework to participate in the tender process.

### Procurement Information

This contract was awarded following a further competition under CCS Framework RM6323 Insurance & Related Services 4, Lot 2: Claims Handling and Related Services. DFTO issued an expression of interest to all framework suppliers, setting out the scope of the requirement, and subsequently invited all suppliers on the framework to participate in the tender process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/078123-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Jul 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,280,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DFT OPERATOR LIMITED |
| Locality | LONDON |
| Postcode area | South East London |
| Postcode | SE1 8SW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Gallagher Bassett International Ltd |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66000000 - Financial and insurance services

## Release History

- 17 Aug 2026 at 13:14 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/078123-2026

## Notice URLs

- https://www.gov.uk/government/organisations/dft-operator-limited

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e5a2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06e5a2.json.