---
title: "Managed Support Services for EAConnect, NISTR & PSEP & DE"
ocid: "ocds-h6vhtk-06e6d4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e6d4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e6d4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e6d4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "the Education Authority"
published: "2026-08-18"
---

# Managed Support Services for EAConnect, NISTR & PSEP & DE

Buyer: the Education Authority  
Current stage: Award  
OCID: ocds-h6vhtk-06e6d4

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06e6d4.json)

## Summary

The Education Authority procured managed IT support services for the EAConnect, NISTR and PSEP applications and related developments. The requirement covers live-service support as new Version 1 developments enter production, with the aim of maintaining continuity and customer experience during peak application periods. Activities include cosmetic changes, incident management and performance testing across the applications. This is an IT services requirement covering consulting, software development, internet and support. The contracting authority is the Education Authority, based in Belfast. The service relates to the Authority’s education-focused digital applications and their ongoing operational support, rather than a new software implementation or standalone development project.

The procurement is complete and was run as a limited secondary competition under framework RM1557.14, using an award procedure without prior publication of a call for competition. The single lot was marked cancelled, but an active award was made to Version 1 Solutions Limited. The award date is not stated; the contract was signed on 31 July 2026. The contract value is £1,160,000. One bid was recorded. The award criterion was price. The lot included an option to extend by one further 12-month period. The published outcome therefore records an awarded contract despite the lot status being shown as cancelled.

This outcome indicates demand for suppliers able to provide managed support for live public-sector digital services while new releases move into production. Credible competitors would need practical capability in incident management, application support, performance testing and controlled service changes, together with the capacity to maintain continuity across several customer-facing applications. Experience supporting systems through peak usage periods would be relevant, as would the ability to work alongside delivery partners during transition from development to live operation. The winning route was a secondary competition under an established framework, and the recorded evaluation basis was price, so suppliers would need framework access or a route to participate in comparable competitions, with competitive and transparent pricing.

## Notice

To ensure a managed support service is available to the existing EA Connect Service and as new Version 1 developments move into live environment ensuring continuity of service for customers at peak application times throughout the year. The service will allow for cosmetic changes, incident management, performance testing etc to ensure customer experience is maintained across all applications

### Lot Information

Lot 1

The purpose of this contract is to ensure that a managed support service is available for live services and as solution development with EA's delivery partners moves into live environments, always ensuring continuity of service for all customers throughout the duration of the contract. The service provision will allow for changes, incident management, performance testing, etc, to ensure an excellent standard of customer experience is maintained across all applications.

Options: Option to extend by 1 x 12 months

### Procurement Information

This contract is not an award without prior notice. This is a secondary competition from the original framework RM1557.14.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/078669-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Jul 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,160,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | the Education Authority |
| Locality | BELFAST |
| Postcode area | Northern Ireland |
| Postcode | BT1 2NQ |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Duncairn |
| Westminster constituency | Belfast North |
| Delivery location | TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Version 1 Solutions Limited |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 18 Aug 2026 at 16:03 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/078669-2026

## Notice URLs

- http://www.eani.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e6d4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06e6d4.json.