---
title: "GMCA 1989 GM One Network Service Now Renewal and Support Fund Top Up"
ocid: "ocds-h6vhtk-06e70b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e70b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e70b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e70b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Greater Manchester Combined Authority"
published: "2026-08-19"
---

# GMCA 1989 GM One Network Service Now Renewal and Support Fund Top Up

Buyer: Greater Manchester Combined Authority  
Current stage: Award  
OCID: ocds-h6vhtk-06e70b

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06e70b.json)

## Summary

Greater Manchester Combined Authority procured renewal and support for the ServiceNow platform underpinning the GM One Network. The requirement covers ServiceNow licences, continued development of the GM1N Portal and support services for issues affecting the network. ServiceNow provides a single service-management interface for GM1N partners, regardless of their underlying technology. This is an information technology services requirement covering consulting, software development, internet-related services and support. The work serves the GM1N partners and the wider network managed through Greater Manchester Combined Authority. The selected supplier is Atos IT Services UK Limited, which previously developed the portal, supplied the relevant licences and provided support under the arrangement described.

The procurement has been completed and awarded through a limited direct award using the GCA RM6098 framework, without prior publication of a call for competition. The stated rationale was that the award used a compliant framework and fell outside the relevant directive’s scope. Price was the award criterion. The contract was awarded to Atos IT Services UK Limited and signed on 30 June 2026. Its value is £454,815 including the stated currency of GBP. The process included an option described as 3+1+1, indicating possible extensions or additional periods. The published award is active and the contract is active. One bid was recorded, with no bids from small or medium-sized enterprises.

This procurement demonstrates demand from Greater Manchester Combined Authority for an established ServiceNow capability supporting a multi-partner network. A credible competitor for a future requirement would need to provide and manage ServiceNow licences, develop and maintain a portal, and deliver responsive technical support for operational issues. Experience integrating service-management tools across partners using different underlying technologies would be important, particularly where users need one consistent interface. Suppliers should also be able to work through a public-sector framework and deliver a direct-award-compatible service model. The incumbent is a large IT services provider, so competitors would need comparable capacity, platform expertise and support resilience while showing that they can sustain a network-wide service.

## Notice

ServiceNow underpins the GM One Network by providing a single pane of glass Service Management interface to the GM1N partners regardless of the underlying technology. GMCA contracted with ATOS (formally Engage ESM) to develop the GM1N Portal, provide the appropriate ServiceNow licences and provide a support services to deal with any issues.

### Lot Information

Lot 1

Direct Award using GCA Framework RM6098

Options: 3+1+1

### Procurement Information

Direct Award using a compliant framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/078757-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Jun 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £454,815 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Greater Manchester Combined Authority |
| Locality | MANCHESTER |
| Postcode area | Manchester |
| Postcode | M1 6EU |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Atos IT Services UK Limited |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 19 Aug 2026 at 08:57 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/078757-2026

## Notice URLs

- https://www.greatermanchester-ca.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e70b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06e70b.json.