{
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    "id": "ocds-h6vhtk-06e858-2026-08-20T10:59:18+01:00",
    "date": "2026-08-20T10:59:18+01:00",
    "ocid": "ocds-h6vhtk-06e858",
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        {
            "id": "GB-PPON-PWGM-1832-ZTDL",
            "name": "Phoenix Community Housing",
            "identifier": {
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                "id": "PWGM-1832-ZTDL"
            },
            "address": {
                "streetAddress": "The Green Man",
                "locality": "London",
                "postalCode": "SE6 2RP",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI44"
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            "contactPoint": {
                "name": "Vicky Robertson",
                "email": "Vicky.Robertson@phoenixch.org.uk"
            },
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            "details": {
                "url": "http://www.phoenixch.org.uk/",
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                        "id": "publicUndertaking",
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            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Out of hours call handling",
        "description": "Phoenix Community Housing is a resident led not for profit housing association that owns and manages just under 8,000 homes across the Bellingham, Downham and Grove Park areas of South Lewisham, London. Pheonix are seeking a supplier with a proven track record of delivering high quality call handling services supported by sufficient resources and comprehensive service knowledge to provide a seamless out of hours telephone service for residents. There are about 9,000 calls annually.",
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                        "country": "GB",
                        "countryName": "United Kingdom"
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        "value": {
            "amountGross": 48000,
            "amount": 38000,
            "currency": "GBP"
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        "procurementMethodDetails": "Below threshold - open competition",
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        "submissionMethodDetails": "https://www.mytenders.co.uk/",
        "submissionTerms": {
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        "tenderPeriod": {
            "endDate": "2026-10-09T00:00:00+01:00"
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        "enquiryPeriod": {
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        "lots": [
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                "id": "1",
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                "value": {
                    "amountGross": 48000,
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                "awardCriteria": {
                    "criteria": [
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                            "type": "price",
                            "name": "Quality",
                            "description": "Price per call as set out in your pricing schedule.",
                            "numbers": [
                                {
                                    "number": 30,
                                    "weight": "percentageExact"
                                }
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                        },
                        {
                            "type": "quality",
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                            "description": "Please note pages 26 and 27 of invitation to tender.",
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                                    "weight": "percentageExact"
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                },
                "suitability": {
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                },
                "contractPeriod": {
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                    "endDate": "2030-01-11T23:59:59+00:00",
                    "maxExtentDate": "2032-01-11T23:59:59+00:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Option to extend twice by one year subject to performance and business need."
                }
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        ],
        "documents": [
            {
                "id": "L-1",
                "documentType": "biddingDocuments",
                "description": "Contract specification",
                "url": "https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=651325"
            },
            {
                "id": "079342-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/079342-2026",
                "datePublished": "2026-08-20T10:59:18+01:00",
                "format": "text/html"
            }
        ]
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    "language": "en"
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