---
title: "Operational Response Tooling"
ocid: "ocds-h6vhtk-06e8fa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e8fa"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e8fa.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e8fa.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Financial Conduct Authority"
published: "2026-08-20"
---

# Operational Response Tooling

Buyer: Financial Conduct Authority  
Current stage: Award  
OCID: ocds-h6vhtk-06e8fa

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06e8fa.json)

## Summary

The Financial Conduct Authority (FCA) procured operational response tooling for use by its business. This is a services requirement centred on crisis management services (CPV 79430000), delivered for the FCA in London. The appointed supplier provides tooling to support the organisation’s operational response capability. The requirement is relevant to providers of crisis-management technology, operational resilience platforms, incident-response systems or related managed services that support business teams during operational incidents. It is a single service requirement rather than a multi-lot programme, with the procurement recorded as complete. The FCA is a central government public authority and the buyer responsible for the requirement. The supplier selected was Crisis 24 Limited, an SME based in London, indicating that the requirement can be delivered by a specialist provider rather than only by a large prime contractor.

The procurement has been awarded and the contract is active. The FCA used a direct award below the applicable threshold, without competition, under the stated legal basis. Crisis 24 Limited was awarded the single requirement. The contract was signed on 13 February 2025, runs from 18 March 2025 to 17 March 2026, and has a maximum extent date of 18 March 2027. Its value is £19,568.21 excluding VAT and £23,481.85 including VAT. A 12-month extension is available. The award is for services and is recorded as active; the tender and lot are recorded as complete. The published procurement data does not set out an evaluated competitive award basis, because the route used was a below-threshold direct award without competition.

This procurement demonstrates a defined FCA demand for operational response tooling supporting crisis management activity. Suppliers best placed for a future requirement of this type would have proven capability in crisis-management services, operational resilience, incident response and tooling that can be adopted by business teams. Credibility would come from showing that the platform or service supports structured responses to operational disruption, integrates with the buyer’s working practices and can be maintained throughout the service period. The award to Crisis 24 Limited, an SME, shows that a specialist supplier can meet the requirement. Competitors should therefore be able to present a focused service proposition, relevant crisis-response experience and delivery capacity suited to a central financial regulator, rather than relying only on broad general technology capability.

## Notice

The purpose of this contract is for the supplier to provide operational response tooling to the business.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/079616-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 13 Feb 2025 |
| Contract period | 18 Mar 2025 - 17 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £19,568 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Financial Conduct Authority |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Crisis 24 Limited |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79430000 - Crisis management services

## Release History

- 20 Aug 2026 at 16:13 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/079616-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/079616-2026
  20th August 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.fca.org.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e8fa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06e8fa.json.