---
title: "Overseas Debt Collection"
ocid: "ocds-h6vhtk-06e9fd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e9fd"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e9fd.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e9fd.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Student Loans Company"
published: "2026-08-21"
---

# Overseas Debt Collection

Buyer: Student Loans Company  
Current stage: Award  
OCID: ocds-h6vhtk-06e9fd

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06e9fd.json)

## Summary

The Student Loans Company procured overseas debt collection services from a UK-based debt collection agency. The requirement is to contact customers whom the company believes are resident overseas, using inbound and outbound telephone calls, letters, email and SMS. The objectives are to collect income-contingent repayment debt and complete customer documentation. The procurement is categorised as collection agency services. The requirement was associated with Glasgow City, while the contracted service delivery location is Leeds. This is a service for organisations with established debt recovery, customer contact and administrative operations, particularly those able to manage communications with borrowers living outside the UK.

The procurement has been awarded to Transcom Worldwide UK Limited. The contract was signed on 21 March 2019 for £4,700,000. The original contract period was 1,080 days, while the recorded contract period is 2,370 days. The contract was extended by three months to allow transition to the new supplier, with a new termination date of 31 March 2026; the extension did not change the contract value. The award is recorded as active and the contract is active. The procurement covered one lot for the full overseas debt collection requirement. The available outcome records identify the successful supplier and the awarded contract value, but do not provide an award date or detailed evaluation weighting.

This award demonstrates sustained demand from the Student Loans Company for outsourced recovery of income-contingent repayment debt from customers believed to live overseas. A credible competitor for a future requirement would need a UK operating base, proven debt collection capability and the capacity to manage large-scale borrower contact across inbound and outbound telephony, letters, email and SMS. It would also need reliable processes for completing customer documents, maintaining existing payment arrangements and supporting controlled transitions between suppliers without disrupting repayments. Experience in customer service, compliance-led collections, case administration and managing communications across international customer populations would be relevant. The incumbent’s large organisational scale indicates that operational capacity and continuity are important considerations.

### Lot Information

Lot 1

UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. The key objectives are *to collect ICR debt and/or *to complete customer documents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/080105-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 Mar 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £4,700,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Student Loans Company |
| Locality | GLASGOW |
| Postcode area | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Transcom Worldwide UK Limited |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79940000 - Collection agency services

## Release History

- 21 Aug 2026 at 17:42 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/080105-2026

## Notice URLs

- http://www.slc.co.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:175931-2019:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e9fd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06e9fd.json.