---
title: "Libraries Self-Service Kiosks"
ocid: "ocds-h6vhtk-06ea9d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ea9d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ea9d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ea9d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Norfolk County Council"
published: "2026-08-24"
---

# Libraries Self-Service Kiosks

Buyer: Norfolk County Council  
Current stage: Award  
OCID: ocds-h6vhtk-06ea9d

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06ea9d.json)

## Summary

Norfolk County Council is procuring the ongoing maintenance of its library self-service kiosks. The requirement covers keeping the existing kiosk estate operational rather than replacing the units, with replacement components potentially needed during the contract. New card payment equipment may also be purchased where required to maintain kiosk functionality. This is a goods requirement involving software packages and information systems, delivered across the council’s library service in Norfolk. The buyer is Norfolk County Council, based in Norwich. The work is therefore relevant to suppliers providing self-service library or public-service kiosk maintenance, associated software and information systems, payment equipment, and replacement hardware for an established installed base.

The procurement has been awarded through a below-threshold direct award without competition. The selected supplier is D-TECH INTERNATIONAL LIMITED, an SME. There is one completed lot covering library self-service kiosk maintenance. The awarded value is £102,392 gross. The contract period is 1 October 2026 to 30 September 2028. The supplier may also purchase replacement items and charge them to Norfolk County Council, including card payment equipment, so the stated value may include associated replacement requirements. A contract signature milestone is scheduled for 30 September 2026. The procurement is recorded as complete, and the award is recorded as pending. No competitive evaluation criteria are recorded for this direct award.

For a supplier that did not win this procurement, the requirement indicates a recurring market for specialist maintenance of library self-service kiosks rather than wholesale replacement. A credible future competitor would need practical capability to support an installed kiosk estate, diagnose and resolve hardware and software faults, maintain reliable customer-facing operation, and source compatible replacement components. Experience with card payment equipment would be important because payment hardware may need to be replaced during service delivery. Suppliers combining field maintenance, software and information-systems support, payment technology and parts management would be well placed. The award to an SME also suggests that the requirement can be delivered by a focused specialist rather than only a large national contractor.

## Notice

Norfolk County Council's supply and maintenance contract for its Library self-service kiosks is coming to an end in October 2026. Norfolk County Council proposed to maintain its kiosks rather that purchase replacement units and to that end is proposing to award a contract to continue maintenance of the kiosks to the end of October 2028. New card payment equipment may additionally need to be purchased during the contract term in order to ensure continued functionality of the kiosks.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/080388-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Aug 2026 |
| Contract period | 1 Oct 2026 - 30 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £102,392 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Norfolk County Council |
| Locality | NORWICH |
| Postcode area | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | D-TECH INTERNATIONAL LIMITED |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 Aug 2026 at 14:05 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/080388-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/080388-2026
  24th August 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.norfolk.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ea9d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06ea9d.json.