---
title: "NCHA202646 - Customer Insight/Survey Software"
ocid: "ocds-h6vhtk-06eb00"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06eb00"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06eb00.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06eb00.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "Nottingham Community Housing Association Limited"
published: "2026-08-24"
---

# NCHA202646 - Customer Insight/Survey Software

Buyer: Nottingham Community Housing Association Limited  
Current stage: Planning  
OCID: ocds-h6vhtk-06eb00

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## Summary

Nottingham Community Housing Association Limited intends to procure customer insight and survey software as a managed service. The requirement is for a fully integrated customer insight platform that connects with the Association’s core systems, automates real-time feedback collection and supports survey distribution across multiple channels. The platform must provide advanced survey creation, branded templates, multi-language delivery and robust reporting. Reporting should combine feedback and other data from all customer touchpoints into a single view of customer satisfaction that supports action. This is a software and customer research service, with related classifications for software systems and advertising and marketing services. Delivery is across the United Kingdom.

The procurement is at the planning stage: the buyer has declared an intention to procure but has not issued an invitation to tender. It plans to conduct soft market testing, with the engagement activity scheduled for 14 September 2026. The expected contract period is 1 December 2027 to 30 November 2030, with a possible extension running to 30 November 2032. The estimated value is £100 excluding VAT, or £120 including VAT, for the procurement. The requirement is arranged as one lot. The tender is above the applicable threshold. The buyer has not yet stated the intended procurement procedure or evaluation criteria.

This preparatory engagement will suit software providers specialising in customer experience, customer insight, feedback management and survey platforms, particularly those able to serve a housing association operating across the UK. Relevant suppliers should be prepared to demonstrate a platform that integrates with existing core systems, gathers feedback in real time and supports distribution through several communication channels. Strong capability in survey design, branded user experiences, multilingual content and consolidated reporting will be important. The buyer is looking for a practical way to turn customer feedback from every touchpoint into an actionable view of satisfaction, so suppliers with established data integration, analytics and customer research expertise should monitor the procurement and use the market-testing stage to shape their preparation.

## Notice

The service should deliver a fully integrated customer insight platform that connects seamlessly with NCHA's core systems, automates real-time feedback collection, and supports flexible, multi-channel survey distribution. It must enable advanced survey creation, branded templates, multi-language delivery, and robust reporting tools that combine data from all touchpoints into a single, actionable view of customer satisfaction.

### Planning Information

Soft Market Testing - Document to be requested from the Procurement Team at Procurement@ncha.org.uk and returned to the procurement email address by the deadline date and time.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/080572-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | 14 Sep 2026 |
| Award date | Not specified |
| Contract period | 1 Dec 2027 - 30 Nov 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Nottingham Community Housing Association Limited |
| Locality | NOTTINGHAM |
| Postcode area | Nottingham |
| Postcode | NG11 8PY |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF14 Nottingham |
| Local authority | Nottingham |
| Electoral ward | Clifton East |
| Westminster constituency | Nottingham South |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48000000 - Software package and information systems
- 79340000 - Advertising and marketing services

## Release History

- 24 Aug 2026 at 17:30 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/080572-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/080572-2026
  24th August 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06eb00. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06eb00.json.