{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-06eb93-2026-08-25T13:14:43+01:00",
    "date": "2026-08-25T13:14:43+01:00",
    "ocid": "ocds-h6vhtk-06eb93",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-COH-03857752",
            "name": "UNITED KINGDOM NATIONAL NUCLEAR LABORATORY LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "03857752"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PVXT-8784-YGNV"
                }
            ],
            "address": {
                "streetAddress": "Chadwick House Warrington Road",
                "locality": "Warrington",
                "postalCode": "WA3 6AE",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKD61"
            },
            "contactPoint": {
                "email": "procurement@uknnl.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.uknnl.com",
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthoritySubCentralGovernment",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-03316394",
            "name": "INSTITUTE OF CUSTOMER SERVICE",
            "identifier": {
                "scheme": "GB-COH",
                "id": "03316394"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PRND-5967-YDVQ"
                }
            ],
            "address": {
                "streetAddress": "4 Gainsford St",
                "locality": "London",
                "postalCode": "SE1 2NE",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI44"
            },
            "contactPoint": {
                "email": "accounts@icsmail.co.uk"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "https://www.instituteofcustomerservice.com/",
                "scale": "sme",
                "vcse": false
            }
        }
    ],
    "buyer": {
        "id": "GB-COH-03857752",
        "name": "UNITED KINGDOM NATIONAL NUCLEAR LABORATORY LIMITED"
    },
    "tender": {
        "id": "NNLC810",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Institute for Customer Service Membership",
        "description": "Membership of The Institute of Customer Service supports UKNNL's commitment to continuous customer service improvement and excellence. The Institute is the provider of the UK Customer Satisfaction Index (UKCSI), enabling UKNNL to benchmark customer performance against recognised national standards. Continuity of membership maintains UKNNL's established benchmarking history and ensures consistency of performance data and trend analysis over time. The membership also provides access to independent research, specialist training, best practice resources and a professional network aligned to UKNNL's requirements. These benefits support the ongoing development of customer experience capability and the embedding of a culture of service excellence across the organisation.",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Below threshold - without competition",
        "specialRegime": [
            "lightTouch"
        ],
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "status": "active",
            "mainProcurementCategory": "services",
            "suppliers": [
                {
                    "id": "GB-COH-03316394",
                    "name": "INSTITUTE OF CUSTOMER SERVICE"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "98112000",
                            "description": "Services furnished by professional organisations"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "1",
            "awardID": "1",
            "title": "Institute for Customer Service Membership",
            "status": "active",
            "period": {
                "startDate": "2027-02-01T00:00:00Z",
                "endDate": "2032-01-31T23:59:59Z"
            },
            "value": {
                "amountGross": 54000,
                "currency": "GBP"
            },
            "aboveThreshold": false,
            "dateSigned": "2026-08-10T00:00:00+01:00",
            "documents": [
                {
                    "id": "080844-2026",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/080844-2026",
                    "datePublished": "2026-08-25T13:14:43+01:00",
                    "format": "text/html"
                }
            ]
        }
    ],
    "language": "en"
}