---
title: "Institute for Customer Service Membership"
ocid: "ocds-h6vhtk-06eb93"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06eb93"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06eb93.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06eb93.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNITED KINGDOM NATIONAL NUCLEAR LABORATORY LIMITED"
published: "2026-08-25"
---

# Institute for Customer Service Membership

Buyer: UNITED KINGDOM NATIONAL NUCLEAR LABORATORY LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06eb93

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06eb93.json)

## Summary

United Kingdom National Nuclear Laboratory Limited procured membership of the Institute of Customer Service. The service supports continuous improvement in customer service and organisational excellence. It includes access to the UK Customer Satisfaction Index, allowing the laboratory to benchmark customer performance against recognised national standards and maintain consistent historical comparisons, performance data and trend analysis. Membership also provides independent research, specialist training, best-practice resources and access to a professional network. The requirement is for professional organisation services, covering the United Kingdom. The buyer is based in Warrington and the selected supplier, the Institute of Customer Service, is based in London. This is a single service requirement focused on customer experience capability, benchmarking and embedding a culture of service excellence across the laboratory.

The procurement is complete and the contract was awarded to the Institute of Customer Service. The award date was 10 August 2026, and the contract was signed on the same date. The contract runs from 1 February 2027 to 31 January 2032, with a gross value of £54,000. It covers one lot. United Kingdom National Nuclear Laboratory Limited used a below-threshold direct award without competition under the light-touch regime. The award is active and the contract is active. The service was evaluated and awarded as a single membership requirement rather than through a competitive tender. The selected supplier is an SME. The contract provides continuity of the laboratory’s Institute of Customer Service membership and associated benchmarking, research, training, resources and professional-network access.

This procurement demonstrates established demand from the UK National Nuclear Laboratory for a specialist customer-service membership rather than a general consultancy or training contract. A credible future supplier would need a recognised customer-service benchmarking offer, the ability to provide reliable longitudinal performance data, and relevant research and best-practice resources. Experience in delivering specialist training and supporting customer-experience capability would also be important, alongside access to a professional network that can support service improvement across a complex organisation. The requirement favours an organisation able to maintain continuity of benchmarking and trend analysis over time, while helping embed service excellence throughout the buyer. Suppliers with a comparable national customer-satisfaction index, established methodologies and a proven membership or professional-services model would be best placed to compete if this requirement returns.

## Notice

Membership of The Institute of Customer Service supports UKNNL's commitment to continuous customer service improvement and excellence. The Institute is the provider of the UK Customer Satisfaction Index (UKCSI), enabling UKNNL to benchmark customer performance against recognised national standards. Continuity of membership maintains UKNNL's established benchmarking history and ensures consistency of performance data and trend analysis over time. The membership also provides access to independent research, specialist training, best practice resources and a professional network aligned to UKNNL's requirements. These benefits support the ongoing development of customer experience capability and the embedding of a culture of service excellence across the organisation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/080844-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Aug 2026 |
| Contract period | 1 Feb 2027 - 31 Jan 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £54,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNITED KINGDOM NATIONAL NUCLEAR LABORATORY LIMITED |
| Locality | WARRINGTON |
| Postcode area | Warrington |
| Postcode | WA3 6AE |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD61 Warrington |
| Local authority | Warrington |
| Electoral ward | Birchwood |
| Westminster constituency | Warrington North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSTITUTE OF CUSTOMER SERVICE |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98112000 - Services furnished by professional organisations

## Release History

- 25 Aug 2026 at 13:14 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/080844-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/080844-2026
  25th August 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.uknnl.com
- https://www.instituteofcustomerservice.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06eb93. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06eb93.json.