---
title: "Parking services appeals chatbot"
ocid: "ocds-h6vhtk-06ec18"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ec18"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ec18.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ec18.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Newcastle City Council"
published: "2026-08-26"
---

# Parking services appeals chatbot

Buyer: Newcastle City Council  
Current stage: Award  
OCID: ocds-h6vhtk-06ec18

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ec18)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06ec18.json)

## Summary

Newcastle City Council procured a parking services appeals chatbot to support the handling of parking appeals. The requirement falls within IT services, including software development, internet services and technical support. The service is intended for parking appeals made directly to the provider, with the council as the public-sector buyer. Delivery is in the United Kingdom, and the contracting authority is based at the Civic Centre in Newcastle upon Tyne. This is a focused digital service requirement rather than a general parking enforcement contract: relevant expertise is in designing, developing, hosting or supporting a chatbot or comparable digital customer-service tool for an appeals process. Suppliers working across public-sector digital services, conversational software and user support may find the requirement relevant.

The procurement is complete and has been awarded through a direct below-threshold procedure without competition. Barbour Logic Limited was selected as the supplier, and the contract was signed on 26 August 2026. The contract runs from 1 November 2026 to 31 October 2028. Its value is £51,942 excluding VAT and £62,330.40 including VAT. The process had one completed lot and one active award. The published outcome identifies the service as IT services under CPV 72000000. The award was made for a two-year parking appeals chatbot arrangement. No cancellation or termination is recorded, and the contract is active. The procurement was below the applicable threshold.

This award indicates a defined council requirement for a specialist digital service supporting parking appeals, rather than a broad technology supply arrangement. Competitors seeking similar work would need to show practical capability in conversational software, chatbot development, internet-based service delivery and ongoing technical support. They would also need to understand how a digital tool can guide or assist users through an appeals process and integrate with the buyer’s service operations, although specific technical standards are not stated here. Barbour Logic Limited is identified as an SME, showing that this type of council requirement can suit a focused specialist provider rather than only a large systems integrator. Relevant suppliers should monitor this buyer’s future demand for the same service area and prepare evidence of dependable delivery.

## Notice

Parking appeals chatbot for appeals directly awarded to the provider for 2 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/081114-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Aug 2026 |
| Contract period | 1 Nov 2026 - 31 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £51,942 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Newcastle City Council |
| Locality | NEWCASTLE UPON TYNE |
| Postcode area | Newcastle upon Tyne |
| Postcode | NE1 8QH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BARBOUR LOGIC LIMITED |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 Aug 2026 at 10:30 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/081114-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/081114-2026
  26th August 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.barbourlogic.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.newcastle.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ec18. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06ec18.json.