---
title: "Customer Information System displays and PA"
ocid: "ocds-h6vhtk-06ed67"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ed67"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ed67.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ed67.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSPORT UK EAST MIDLANDS LIMITED"
published: "2026-09-09"
---

# Customer Information System displays and PA

Buyer: TRANSPORT UK EAST MIDLANDS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06ed67

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## Summary

Transport UK East Midlands Limited procured customer information system displays and public-address services, together with associated support services, for its rail operations. The requirement covers the provision and support of systems that deliver passenger information through displays and automated announcements. The work is categorised as data services and is intended for delivery across the United Kingdom. The buying organisation is a private utility operating in passenger transport. The requirement is a single service package rather than a divided multi-lot opportunity. It is relevant to suppliers providing railway customer information systems, passenger information data feeds, public-address integration, display software and ongoing technical support. Suppliers with experience supporting operational transport information infrastructure would be closest to the requirement.

The procurement is complete and has been awarded through a direct award to Worldline IT Services UK Limited. The stated basis was that the supplier holds the intellectual property needed to provide the customer information system feeds and software. The award date was 9 September 2026. The awarded value is £679,428.73 excluding tax, or £815,314.48 including tax. The initial contract period runs from 23 September 2026 to 22 September 2029, with provision for up to two additional consecutive one-year extensions, giving a maximum end date of 22 September 2031. The award record is pending, with contract signature scheduled for 23 September 2026; the standstill period ends on 22 September 2026. The procurement is subject to the utilities regime.

For a future requirement from this buyer, credible competitors would need to combine railway passenger information expertise with ownership or authorised access to the relevant data feeds and software rights. The awarded procurement demonstrates demand for integrated customer information displays, automated public-address capability and continuing support, rather than a one-off equipment supply. Useful capabilities would include designing, operating and maintaining reliable passenger information infrastructure, integrating live data into display and announcement systems, and supporting services in an operational rail environment. Suppliers should be able to demonstrate comparable transport-sector delivery, dependable service management and the technical capacity to support systems across multiple locations. The buyer’s decision also shows that intellectual-property control over core feeds and software can determine the procurement route and supplier credibility.

## Notice

The provision of the customer information system displays and PA along with the support services

### Procurement Information

The supplier possesses the Intellectual Property for the provision of CIS feeds and software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/085174-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Sep 2026 |
| Contract period | 23 Sep 2026 - 22 Sep 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £679,428 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT UK EAST MIDLANDS LIMITED |
| Locality | LONDON |
| Postcode area | Central London |
| Postcode | EC4A 3AG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Castle Baynard |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WORLDLINE IT SERVICES UK LIMITED |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72300000 - Data services

## Release History

- 9 Sep 2026 at 09:13 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/085174-2026
- 27 Aug 2026 at 11:33 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/081684-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/085174-2026
  9th September 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/081684-2026
  27th August 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.magellangroup.eu/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ed67. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06ed67.json.