---
title: "TISL Eckoh 2 year renewal - TrainTracker / Stations Connect"
ocid: "ocds-h6vhtk-06ed80"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ed80"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ed80.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ed80.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Rail Delivery Group"
published: "2026-08-27"
---

# TISL Eckoh 2 year renewal - TrainTracker / Stations Connect

Buyer: Rail Delivery Group  
Current stage: Award  
OCID: ocds-h6vhtk-06ed80

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06ed80.json)

## Summary

Rail Delivery Group is procuring managed services for its established TrainTracker and Stations Connect operational services. The requirement combines telephone-answering services with industry-specific software to support regulated customer contact centre performance and critical communications across the rail industry. The services are already integrated into the buyer’s operational and technical environment, including established interfaces, processes and dependencies. The buyer is Rail Delivery Group, based in London, and the supplier’s work will support the organisation’s rail customer-contact and industry-communications operations. The requirement is classified as services and includes software provision alongside service delivery. It is a single requirement covering both named services, rather than separate published workstreams.

The procurement is complete and has been awarded through a direct award under the utilities regime. Rail Delivery Group selected Eckoh Ltd on 6 August 2026. The award is for one lot and is valued at £750,708 excluding VAT, or £900,850 including VAT. The two-year contract period runs from 9 September 2026 to 8 September 2028. A contract signature milestone was scheduled for 9 September 2026. The buyer’s rationale was that changing supplier would require redevelopment, replacement of integrations, testing, migration and operational transition, creating disproportionate cost and service-continuity risks. The award is above the relevant threshold and covers TrainTracker managed services, with Stations Connect included in the wider requirement.

This award indicates established demand from Rail Delivery Group for integrated customer-contact and rail-industry communications services supported by specialist software. A future competitor would need credible capability in telephone-answering operations, industry-specific software and the delivery of managed services within a regulated rail environment. Experience of maintaining business-critical services, established interfaces and operational processes would be important, as would the ability to manage integration, testing, migration and service transition without disrupting customer-contact performance. Suppliers should be able to demonstrate the technical capacity to work with existing systems and dependencies, operational resilience, and an understanding of the continuity requirements attached to critical industry communications. The direct-award rationale shows that compatibility, proven performance and low transition risk were central to the selected supplier’s position.

## Notice

Following consideration of alternative procurement approaches, a direct award is considered the most appropriate and proportionate option. The TrainTracker and Stations Connect services are established operational services that support regulated customer contact centre performance and critical industry communications. A change of supplier would require redevelopment and migration of both services, including replacement of existing integrations, service testing and operational transition activities. Such changes would create disproportionate technical and operational difficulties and introduce avoidable service continuity risks.

### Procurement Information

Both services are fully integrated within the existing operational and technical environment and have established interfaces, processes and operational dependencies. Replacing the services would require significant redevelopment, integration, testing and migration activity. This would introduce implementation risk, service continuity risk and potentially impact RDG's ability to maintain regulated customer service performance standards. The associated transition costs and operational impacts would be disproportionate to the benefits of changing supplier during the proposed contract period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/081723-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 Aug 2026 |
| Contract period | 9 Sep 2026 - 8 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £750,708 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Rail Delivery Group |
| Locality | LONDON |
| Postcode area | Central London |
| Postcode | EC4V 3DS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Castle Baynard |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Eckoh Ltd |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48100000 - Industry specific software package
- 79510000 - Telephone-answering services

## Release History

- 27 Aug 2026 at 12:23 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/081723-2026
- 27 Aug 2026 at 12:22 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/081722-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/081723-2026
  27th August 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/081722-2026
  27th August 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ed80. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06ed80.json.