---
title: "Security support"
ocid: "ocds-h6vhtk-06efc7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06efc7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06efc7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06efc7.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "London Borough of Southwark"
published: "2026-09-01"
---

# Security support

Buyer: London Borough of Southwark  
Current stage: Award  
OCID: ocds-h6vhtk-06efc7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06efc7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06efc7.json)

## Summary

The London Borough of Southwark procured 24-hour, seven-days-a-week security support for its Zscaler software. This is an ongoing software support service intended to help maintain security software operations outside normal working hours as well as during them. The requirement falls within software support services (CPV 72261000). Delivery is for Southwark Council in London. The procurement covered a single requirement, with the service associated with Zscaler rather than general IT support or broader cybersecurity consultancy. Businesses relevant to this requirement would therefore be suppliers able to provide continuous operational support for Zscaler deployments, respond to security software issues at any time, and work with a London local authority’s technology environment.

The procurement has been completed and the contract was awarded to Insight Direct UK Ltd following a below-threshold limited competition. The contract was signed on 6 May 2026 and runs from 1 June 2026 to 31 March 2027. Its value is £102,263.18 excluding VAT, or £122,715.82 including VAT. The award is active and the contract is active. The procedure was a limited competition rather than an open tender, and the requirement was handled as one lot. The published outcome identifies Insight Direct UK Ltd as the selected supplier for the Zscaler security support service. No separate award date is stated, so the signing date is the recorded contract milestone.

This award shows that Southwark buys dedicated, round-the-clock support for Zscaler software through a below-threshold limited competition. A credible competitor for a future requirement would need demonstrable expertise in Zscaler support, the operational capacity to provide continuous coverage, and processes for responding to incidents and service issues outside standard office hours. Experience supporting public-sector or similarly controlled technology environments would help demonstrate that the supplier can work within council governance, security and service-management expectations. The requirement is focused on software support rather than a broad technology outsourcing service, so relevant capability is likely to come from a specialist Zscaler support provider, a managed security services business with Zscaler expertise, or an established technology reseller able to deliver ongoing technical support.

## Notice

This service contract is for 24x7 security support for Zscaler software.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/082778-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jun 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £102,263 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | London Borough of Southwark |
| Locality | LONDON |
| Postcode area | South East London |
| Postcode | SE1 2QH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | London Bridge & West Bermondsey |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Insight Direct (UK) Ltd |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 1 Sep 2026 at 15:36 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/082778-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/082778-2026
  1st September 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.southwark.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06efc7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06efc7.json.