---
title: "Scope Application service level agreement"
ocid: "ocds-h6vhtk-06f04b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f04b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f04b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f04b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "University Hospitals of Derby and Burton NHS Foundation Trust"
published: "2026-09-02"
---

# Scope Application service level agreement

Buyer: University Hospitals of Derby and Burton NHS Foundation Trust  
Current stage: Award  
OCID: ocds-h6vhtk-06f04b

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## Summary

University Hospitals of Derby and Burton NHS Foundation Trust procured an application and hardware service-level agreement. The requirement covers ongoing repair and maintenance services for the relevant application and associated hardware, supporting continued operation through a managed service arrangement. The buying organisation is the Trust, based at Royal Derby Hospital in Derby. Delivery is in the United Kingdom, with the awarded requirement associated with the Trust’s services. This is a healthcare technology support opportunity rather than a general IT supply contract: businesses should be able to maintain both software applications and the hardware on which they operate, with service performance governed by an agreed service-level agreement.

The procurement has been completed and awarded through a below-threshold tender procedure. One lot was awarded to Health Edge Solutions Limited. The award is active and the contract was signed on 28 July 2026, with an awarded value of £20,100.57 excluding VAT, or £24,120.68 including VAT. The contract runs from 28 July 2026 to 27 July 2029. The selected supplier is an SME. The published requirement described an application and hardware service agreement for this three-year period. The award covers repair and maintenance services for the single lot; no separate award values or additional lots are reported.

This procurement shows that the Trust buys specialist support for an application together with its supporting hardware, under a defined service-level agreement. Businesses well placed for a future requirement would combine application support, hardware maintenance, fault diagnosis and repair, with the operational capacity to keep a healthcare organisation’s systems running. Credibility would come from demonstrable experience managing service levels, responding to incidents, maintaining relevant equipment and coordinating software and hardware support as one service. Suppliers able to deliver reliably in an NHS environment, document performance and provide a clear escalation and service-management approach would be better positioned when this requirement next reaches the market.

## Notice

Application and hardware service agreement for the period 28.07. 2026 - 27.07.2029.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/083016-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 28 Jul 2026 - 27 Jul 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £20,100 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | University Hospitals of Derby and Burton NHS Foundation Trust |
| Locality | DERBY |
| Postcode area | Derby |
| Postcode | DE22 3NE |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF11 Derby |
| Local authority | Derby |
| Electoral ward | Littleover |
| Westminster constituency | Derby North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Health Edge Solutions Ltd |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50000000 - Repair and maintenance services

## Release History

- 2 Sep 2026 at 12:13 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/083016-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/083016-2026
  2nd September 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.health-edge.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f04b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f04b.json.