---
title: "QQ26022 - Microsoft Dynamics 365 Configuration Support"
ocid: "ocds-h6vhtk-06f090"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f090"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f090.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f090.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Wolverhampton City Council"
published: "2026-09-02"
---

# QQ26022 - Microsoft Dynamics 365 Configuration Support

Buyer: Wolverhampton City Council  
Current stage: Award  
OCID: ocds-h6vhtk-06f090

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06f090.json)

## Summary

Wolverhampton City Council procured Microsoft Dynamics 365 configuration support for its Dynamics 365-based customer relationship management platform. The requirement covered guidance on modernising and developing the platform, including integration with third-party applications. Specific experience with the council’s Omnichannel solution, Cirrus CxOne, was required. The supplier was also expected to attend regular on-site meetings with stakeholders. This is a specialist systems and technical consultancy service, classified under CPV 72220000. The work was for the council’s operations in the United Kingdom, with the buying organisation based at the Civic Centre in Wolverhampton. The procurement comprised one lot covering the complete requirement.

The procurement is complete and the contract was awarded through a below-threshold limited competition. One supplier was selected: STRATEGIC DIGITAL SOLUTIONS LIMITED. The contract was signed on 31 March 2026 and ran from 1 April 2026 to 31 August 2026. Its value was £58,900 excluding VAT and £70,680 including VAT. The awarded contract is active. The requirement was evaluated through the limited competition route; the published outcome identifies systems and technical consultancy services but does not set out separate scored evaluation criteria. Wolverhampton City Council was both the buyer and contracting authority. The procurement had one completed lot, covering Microsoft Dynamics 365 configuration support.

This procurement indicates demand from Wolverhampton City Council for specialist Microsoft Dynamics 365 consultancy rather than general IT support. A credible future supplier would need practical capability in CRM platform modernisation, configuration and development, together with proven systems integration experience involving third-party applications. Specific knowledge of Omnichannel solutions, particularly Cirrus CxOne, would be important because it formed part of the stated requirement. Suppliers would also need to provide regular on-site engagement with council stakeholders, so the ability to support face-to-face workshops and maintain an effective delivery team is relevant. The successful provider was an SME, showing that the requirement was deliverable by a focused specialist business rather than only a large systems integrator.

## Notice

CWC have a Dynamics 365 based CRM solution based on IPSSMD. We require a company to work with to provide guidance on modernisation and development of the platform. We require experience of system integration with third party applications specifically our Omnichannel solution Cirrus CxOne. It is a requirement that on site meetings with stakeholders are attended on a regular basis.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/083153-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Apr 2026 - 31 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £58,900 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Wolverhampton City Council |
| Locality | WOLVERHAMPTON |
| Postcode area | Wolverhampton |
| Postcode | WV1 1SH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | St Peters |
| Westminster constituency | Wolverhampton West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | STRATEGIC DIGITAL SOLUTIONS LIMITED |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72220000 - Systems and technical consultancy services

## Release History

- 2 Sep 2026 at 15:41 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/083153-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/083153-2026
  2nd September 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f090. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f090.json.