---
title: "Out of Hours Service"
ocid: "ocds-h6vhtk-06f09f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f09f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f09f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f09f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Cornerstone Housing Limited"
published: "2026-09-02"
---

# Out of Hours Service

Buyer: Cornerstone Housing Limited  
Current stage: Award  
OCID: ocds-h6vhtk-06f09f

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## Summary

Cornerstone Housing Limited commissioned an out-of-hours emergency response and reactive maintenance service for its housing operations. The requirement covers either a fully outsourced service or additional capacity for existing in-house teams. The appointed supplier handles emergency calls, triages repairs, dispatches operatives and carries out make-safe works during evenings, weekends and public holidays. Typical incidents include loss of heating or hot water, dangerous electrical faults, major leaks, security breaches, uninhabitable conditions, damp and mould risks, and other health and safety hazards. The service also includes resident communication, support for vulnerable occupants, risk assessments, photographs, job records, next-day information transfer, monthly reporting and performance monitoring. Cornerstone Housing Limited is based in Exeter, and the appointed provider is a small or medium-sized enterprise based in Torrington.

The procurement has been awarded and the contract is active. It was run as a limited procedure using the PFH Framework for Responsive Repairs and Void Property Services, Lot 3, through an award procedure without prior publication of a call for competition. The contract was signed on 10 June 2026 for £60,000. Westcountry Maintenance Services Ltd was selected as the supplier. The award was based on price. The procurement records one bid and identifies the arrangement as covered by the Government Procurement Agreement. The requirement relates to refurbishment and responsive maintenance works, with the framework call-off recorded under the responsive repairs lot. No contract end date or duration is stated in the awarded information.

This award shows that Cornerstone Housing Limited uses framework call-offs to secure specialist out-of-hours housing repairs and emergency response capacity. A credible future competitor would need a dedicated 24-hour-style call-handling operation covering evenings, weekends and public holidays, with robust triage for emergencies, Category 1 hazards, damp and mould risks and vulnerable residents. Operational capability would include rapid dispatch, competent repair operatives, make-safe works, temporary restoration of essential services and escalation of high-risk cases. Suppliers would also need strong health and safety controls, documented risk assessments, photographic evidence, accurate job administration and reliable next-day data transfer. Experience of housing repairs, measurable service performance, monthly KPI reporting and the ability to provide either a complete service or additional support to in-house teams would be important.

## Notice

The services provided will either be a fully out-sourced solution to deliver all reactive maintenance works or as a top up service to existing in house teams. The Supplier shall provide a comprehensive Out of Hours (OOH) emergency response service on behalf of Cornerstone Housing Ltd. The service includes emergency call handling, repairs triage, dispatch of operatives, and delivery of make-safe works during all non-core operational hours, including evenings, weekends, and public holidays. The Supplier will operate a dedicated call-handling function capable of identifying emergencies, Category 1 hazards (HHSRS), and risks associated with damp and mould in accordance with Awaab's Law. The Supplier will ensure timely responses, including meeting required attendance times, providing temporary solutions where essential services are disrupted, and escalating high-risk cases. Works include - but are not limited to - dealing with loss of heating/hot water, dangerous electrical faults, major leaks, security breaches, uninhabitable conditions, and other health and safety hazards. All attendances must include appropriate risk assessment, photographic evidence, and accurate documentation. The Supplier must ensure compliance with all statutory duties, maintain clear communication with residents, support vulnerable occupants, and transfer full job details to Cornerstone by the agreed next-day deadline. Monthly reporting, KPI compliance, workforce competence, and adherence to health and safety legislation form part of the core contractual obligations.

### Lot Information

Lot 1

The contract was called off through the PFH framework for Responsive Repairs and Void Property Services - Lot 3 - Responsive Repairs (The FTS Notice: the contract notice with reference number 2023/S 000-007135 dated 10th March 2023 published through the UK e-notification service)

### Procurement Information

The contract was awarded via a PFH Framework, which was awarded under contract notice with reference number 2023/S 000-007135 dated 10th March 2023.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/083178-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Works |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £60,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Cornerstone Housing Limited |
| Locality | EXETER |
| Postcode area | Exeter |
| Postcode | EX1 1AL |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | St David's |
| Westminster constituency | Exeter |
| Delivery location | TLK4 Devon |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Westcountry Maintenance Services Ltd |

## CPV Codes

### Divisions

- 45 - Construction work

### Codes

- 45453100 - Refurbishment work

## Release History

- 2 Sep 2026 at 16:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/083178-2026

## Notice URLs

- https://www.cornerstonehousing.net/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f09f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f09f.json.