---
title: "Provision of Salesforce Customer Relationship Management system"
ocid: "ocds-h6vhtk-06f10b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f10b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f10b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f10b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Greater Manchester Combined Authority"
published: "2026-09-03"
---

# Provision of Salesforce Customer Relationship Management system

Buyer: Greater Manchester Combined Authority  
Current stage: Award  
OCID: ocds-h6vhtk-06f10b

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06f10b.json)

## Summary

Greater Manchester Combined Authority bought ongoing Salesforce Customer Relationship Management services from a supplier able to support, reconfigure and develop its existing Salesforce platform. The system underpins employer engagement activity across the Authority’s Education, Work and Skills directorate. It is used for relationship management, case management, service delivery tracking and performance reporting aligned with Greater Manchester Strategy priorities. This is a computer support service. Delivery covers England, including the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East and South West. The buying organisation is based in Manchester, and the requirement concerns continued improvement and operational support of its existing CRM rather than implementation of a new system.

The procurement is complete and the contract was awarded to SKYFLO DIGITAL LTD. It was a below-threshold limited competition, with one completed lot. The contract was signed and awarded on 28 August 2026. Its initial period runs from 28 August 2026 to 2 August 2027, with two optional 12-month renewals at the contracting authority’s discretion; the maximum end date is 2 August 2029. The awarded value is £45,000 excluding VAT and £54,000 including VAT. The contract is active. The published outcome identifies one supplier and one award. The procurement was evaluated through the limited-competition process, but the available outcome does not state separate quality, technical or price weightings.

This requirement shows recurring demand from Greater Manchester Combined Authority for specialist Salesforce capability supporting an established public-sector CRM. Suppliers well placed for a future requirement would need practical expertise in Salesforce administration, technical support, reconfiguration and development, with the ability to maintain and improve an operational system rather than simply deliver an initial implementation. Relevant experience should include relationship management, case management, service delivery tracking and performance reporting, particularly in an Education, Work and Skills environment. A credible competitor would also need to demonstrate reliable ongoing support, understand how CRM processes support wider organisational strategy, and work across a broad England-wide service footprint. The award to an SME indicates that a focused specialist can meet this type of requirement.

## Notice

The Greater Manchester Combined Authority (GMCA) requires a supplier to provide ongoing support, reconfiguration and development services for its existing Salesforce Customer Relationship Management (CRM) system which uses the Salesforce platform. The Salesforce platform is a tool that underpins GMCA's employer engagement activity and processes across GMCA's Education, Work and Skills directorate. The system supports relationship management, case management, service delivery tracking and performance reporting aligned to Greater Manchester Strategy priorities.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/083371-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 28 Aug 2026 - 2 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £45,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Greater Manchester Combined Authority |
| Locality | MANCHESTER |
| Postcode area | Manchester |
| Postcode | M1 6EU |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SKYFLO DIGITAL LTD |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72610000 - Computer support services

## Release History

- 3 Sep 2026 at 11:07 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/083371-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/083371-2026
  3rd September 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://skyflo.digital
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f10b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f10b.json.