---
title: "QQ26049 - Microsoft Dynamics 365 Configuration Support"
ocid: "ocds-h6vhtk-06f1fb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f1fb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f1fb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f1fb.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Wolverhampton City Council"
published: "2026-09-04"
---

# QQ26049 - Microsoft Dynamics 365 Configuration Support

Buyer: Wolverhampton City Council  
Current stage: Award  
OCID: ocds-h6vhtk-06f1fb

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## Summary

Wolverhampton City Council procured Microsoft Dynamics 365 configuration support for its CRM solution, which is based on IPSSMD. The requirement covers guidance on modernising and developing the platform, including integration with third-party applications. In particular, the supplier needs to support integration with the Council’s Omnichannel solution, Cirrus CxOne. The work is software integration consultancy, classified under CPV 72227000, and is delivered for the Council in Wolverhampton and elsewhere in the United Kingdom as required. Regular on-site meetings with stakeholders form part of the service. This is a specialist digital transformation and CRM support requirement for a supplier able to combine Dynamics 365 configuration, platform development advice and practical third-party systems integration.

The procurement reached completion and one supplier was selected for its single lot. Wolverhampton City Council used a below-threshold limited competition. The award was made to Strategic Digital Solutions Limited, an SME, with an awarded contract value of £59,500 excluding VAT (£71,400 including VAT). The award date was 1 September 2026, and the active contract was signed on the same date. The contract period runs from 1 September 2026 to 24 December 2026. Evaluation resulted in an active award and contract for the full requirement. The arrangement is therefore an awarded, active service contract rather than an opportunity to submit a bid, but its scope and procurement route provide useful evidence of the Council’s purchasing requirements.

This procurement indicates demand from Wolverhampton City Council for focused Dynamics 365 CRM modernisation and development support rather than a broad, general software consultancy. A credible future competitor would need demonstrable experience configuring and developing Microsoft Dynamics 365 platforms, advising on modernisation, and integrating CRM systems with third-party applications. Specific experience with Omnichannel environments and Cirrus CxOne would be important, alongside the ability to understand an IPSSMD-based solution. The requirement also favours a supplier with consultants who can work directly with Council stakeholders through regular on-site meetings in Wolverhampton. Strategic Digital Solutions Limited’s selection shows that an SME-sized specialist can satisfy this type of below-threshold, limited-competition requirement, provided it can evidence relevant technical delivery and stakeholder-facing capability.

## Notice

CWC have a Dynamics 365 based CRM solution based on IPSSMD. We require a company to work with to provide guidance on modernisation and development of the platform. We require experience of system integration with third party applications specifically our Omnichannel solution Cirrus CxOne. It is a requirement that on site meetings with stakeholders are attended on a regular basis.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/083779-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Sep 2026 - 24 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £59,500 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Wolverhampton City Council |
| Locality | WOLVERHAMPTON |
| Postcode area | Wolverhampton |
| Postcode | WV1 1SH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | St Peters |
| Westminster constituency | Wolverhampton West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | STRATEGIC DIGITAL SOLUTIONS LIMITED |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72227000 - Software integration consultancy services

## Release History

- 4 Sep 2026 at 10:23 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/083779-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/083779-2026
  4th September 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f1fb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f1fb.json.