---
title: "Switched on Portsmouth Freephone"
ocid: "ocds-h6vhtk-06f20c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f20c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f20c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f20c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Portsmouth City Council"
published: "2026-09-04"
---

# Switched on Portsmouth Freephone

Buyer: Portsmouth City Council  
Current stage: Award  
OCID: ocds-h6vhtk-06f20c

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06f20c.json)

## Summary

Portsmouth City Council commissioned a freephone energy advice service for vulnerable households in Portsmouth. The service is intended to help people keep warm and well by providing personalised information, advice and support, including guidance on ways to manage energy needs. This is a public telephone service delivered for the council and falls within the services category. The requirement relates to the council’s Switched on Portsmouth Freephone initiative. Suppliers suited to this type of work would combine telephone advice operations with practical energy guidance and the ability to support households that may be vulnerable or at risk of being unable to keep warm. The recorded delivery country is the United Kingdom, with the requirement associated with Portsmouth City Council.

The procurement is complete and has been awarded through a below-threshold procedure whose specific method is recorded as unknown. It comprised one lot. The contract was signed on 16 June 2026 and awarded to THE ENVIRONMENT CENTRE (TEC). The contract runs from 23 June 2026 to 31 March 2027, with a gross value of £124,920. The award is active and the contract is active. The award covers public telephone services for the freephone energy advice line. Portsmouth City Council is the buyer. The award was made on 23 June 2026. The procurement used the 2023/54 UK legal basis. The awarded supplier is a voluntary, community or social enterprise, indicating that the council selected an organisation able to deliver this community-facing support service.

For a supplier assessing future work from Portsmouth City Council, this procurement demonstrates demand for a dedicated freephone energy advice service supporting vulnerable households. A credible competitor would need to operate a reliable public telephone advice line and provide personalised, practical information rather than generic signposting alone. Relevant capability includes understanding household energy needs, helping people identify ways to keep warm and well, and delivering clear advice and support to potentially vulnerable callers. Experience in community-facing services would be important, alongside the operational capacity to handle enquiries consistently and sensitively. Organisations with a social-purpose or voluntary-sector delivery model may be well placed, since the selected provider is a voluntary, community or social enterprise. The requirement also points to value in combining telephone-service management with energy-advice expertise.

## Notice

The freephone energy advice line will help vulnerable households identify ways to keep warm and well through personalised information, advice and support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/083807-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 23 Jun 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £124,920 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Portsmouth City Council |
| Locality | PORTSMOUTH |
| Postcode area | Portsmouth |
| Postcode | PO1 2AL |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ31 Portsmouth |
| Local authority | Portsmouth |
| Electoral ward | Charles Dickens |
| Westminster constituency | Portsmouth South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE ENVIRONMENT CENTRE (TEC) |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64211000 - Public-telephone services

## Release History

- 4 Sep 2026 at 11:00 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/083807-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/083807-2026
  4th September 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.environmentcentre.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f20c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f20c.json.