--- title: "Installation, Maintenance, & Fault Rectification of Electronic Security Systems" ocid: "ocds-h6vhtk-06f241" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f241" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f241.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f241.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "Borough Council of King's Lynn & West Norfolk" published: "2026-09-07" --- # Installation, Maintenance, & Fault Rectification of Electronic Security Systems Buyer: Borough Council of King's Lynn & West Norfolk Current stage: Tender OCID: ocds-h6vhtk-06f241 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f241) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06f241.json) ## Summary The Borough Council of King’s Lynn and West Norfolk is procuring electronic security systems services across Norfolk. The requirement covers installation, maintenance and fault rectification for around 1,400 CCTV cameras, together with intruder alarms, panic systems, perimeter security and access-control systems. These systems operate across Council premises and premises belonging to third-party stakeholders and customers, with most monitored through a staffed CCTV control room in King’s Lynn. The service uses Avigilon, Indigovision and Paxton systems. The contractor will respond to reactive maintenance tasks, carry out agreed scheduled visits, install Council-supplied equipment and plan new installations with the CCTV Manager. The main work category is security equipment repair and maintenance, including security cameras and surveillance systems. The procurement has reached tender: the Council invited offers through a below-threshold open competition. Enquiries and tender submissions were due by 25 September 2026 at 12:00, with electronic submission permitted. The contract is scheduled to run from 1 November 2026 to 31 October 2028, with the Council’s discretion to renew it for two further six-month periods, potentially extending the term to 31 October 2029. The estimated value is £150,000 excluding VAT, or £180,000 including VAT. There is one lot, and the opportunity is evaluated 60% on price, 25% on experience and 15% on methodology. The Council is seeking a contractor to provide the required service throughout the contract period. This opportunity suits security systems contractors, including small and medium-sized enterprises, with the capacity to provide reactive support 24 hours a day, 365 or 366 days a year. Strong candidates will have extensive experience and certification in Avigilon Unity Video and Indigovision, with the technical ability to install Council-supplied equipment within established protocol parameters and configurations. Contractors may also need to programme larger cameras and wireless heads on site, working with Council staff. Relevant capability includes maintaining and fault-finding CCTV, intruder alarms, panic systems, perimeter systems and access control, as well as delivering new installations across a geographically dispersed estate. Demonstrable experience and a clear, practical delivery methodology are important because together they account for 40% of the evaluation. ## Notice 1.1.The Borough Council of Kings Lynn & West Norfolk (Client) has operational responsibility for circa 1400 CCTV cameras located over a large geographical area of Norfolk, controlled and monitored via a manned 24/7 365 CCTV control room located in the Client Kings Lynn office. 1.2.In addition to CCTV security systems, the Client has operational and maintenance responsibility for a wide variety of electronic security systems consisting of Intruder Alarm Systems, Panic Systems, Perimeter systems and Access Control Systems, the majority of which are monitored via cameras to the CCTV control room. 1.3.The primary operating systems utilised by the Client are Avigilon, Indigovision and Paxton 1.4.The security systems cover a mixture of the Client owned/operated premisses and various third-party stakeholders/ customers premisses. 1.5.The Client employs a 'Run to Fail' maintenance strategy and therefore does not operate a Planned Preventative Maintenance (PPM) programme for Electronic Security Systems. When equipment fails it is generally swapped out or replaced with new. 1.6.The Client are seeking a contractor who can: 1.6.1.Provide a service 24 hours a day, 365(6) days a year to respond to reactive maintenance tasks as allocated by the CCTV Manager. 1.6.2.In agreement with the CCTV Manager carry out a schedule of pre-determined visits 1.6.3. Has extensive experience of Avigilon Unity Video and Indigovision Certification to install the Client supplied equipment, the vast majority being pre-programmed within the Client's protocol parameters and configuration. Some larger cameras and wireless heads may need to be programmed on site by the contractor with the Clients support 1.6.4.Plan new installations with the CCTV Manager to ensure best fit for the install and customer. ### Lot Information Lot 1 Renewal: 2 x 6 months at the Council's discretion ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/084408-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Below threshold - open competition | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Sep 2026 | | Submission deadline | 25 Sep 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Nov 2026 - 31 Oct 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £150,000 | | Lots value | £150,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Borough Council of King's Lynn & West Norfolk | | Locality | KING'S LYNN | | Postcode area | Peterborough | | Postcode | PE30 1EX | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH5 Norfolk | | ITL 3 | TLH52 North and West Norfolk | | Local authority | King's Lynn and West Norfolk | | Electoral ward | St. Margaret's with St. Nicholas | | Westminster constituency | North West Norfolk | | Delivery location | TLH16 North and West Norfolk | ## CPV Codes ### Divisions - 35 - Security, fire-fighting, police and defence equipment - 50 - Repair and maintenance services ### Codes - 35120000 - Surveillance and security systems and devices - 35125300 - Security cameras - 50610000 - Repair and maintenance services of security equipment ## Release History - 7 Sep 2026 at 13:25 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/084408-2026 - 4 Sep 2026 at 13:13 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/083893-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/084408-2026 7th September 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/083893-2026 4th September 2026 - Tender notice on Find a Tender ## Notice URLs - https://www.delta-esourcing.com/respond/36JN9M3633 - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f241. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f241.json.