--- title: "Oriel - Digital Wayfinding Service" ocid: "ocds-h6vhtk-06f2c3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f2c3" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f2c3.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f2c3.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "Moorfields Eye Hospital NHS Foundation Trust" published: "2026-09-04" --- # Oriel - Digital Wayfinding Service Buyer: Moorfields Eye Hospital NHS Foundation Trust Current stage: Planning OCID: ocds-h6vhtk-06f2c3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f2c3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06f2c3.json) ## Summary Moorfields Eye Hospital NHS Foundation Trust intends to procure a digital wayfinding service for the new Moorfields and UCL Centre for Eye Health at St Pancras, within the wider Oriel Programme. A single supplier will provide an accessible platform for patients, visitors, staff and students to navigate the building independently. The scope covers interactive digital building maps, destination search, point-to-point routing, multi-floor and step-free navigation, mobile web access without an app download, and QR-code access points. The service must support audio navigation and integrate with the Patient Self-Service Check-In kiosk and Indoor Location Services infrastructure where available, while remaining functional without mature indoor positioning. The procurement is for software and information systems, with delivery at the St Pancras centre in London. This procurement is at the planning stage: Moorfields has set out its intention to buy but has not invited tenders. It expects to use a two-stage Competitive Flexible Procedure under the Procurement Act 2023, with a dynamic purchasing system indicated. The estimated value is £470,000 excluding VAT, or £564,000 including VAT. The planned contract period is 2 December 2026 to 1 December 2028, with options to extend to 1 December 2029. The buyer expects to publish the next notice on 5 September 2026. It will appoint one supplier, using a single lot, and assess tenders as 60% quality, 10% social value and 30% price. Soft market engagement was completed through confidential supplier briefing sessions, and input was used to refine the specification and integration requirements. The work will suit suppliers of digital wayfinding, location-aware software, accessible user interfaces and public-sector or healthcare technology integrations. Relevant capability includes designing reliable search, mapping and routing across multiple floors; delivering mobile web services and QR-code journeys; integrating with check-in kiosks and indoor location systems; and supporting operation where positioning data is unavailable. Accessibility expertise is central, particularly audio navigation, inclusive design and step-free routing validated with representative visually impaired users. Suppliers should also be able to provide operational adoption, governance, data and ongoing service support for a major healthcare building. The buyer has indicated that small and medium-sized enterprises and voluntary, community or social enterprises are suitable. Market engagement has already tested supplier capability, feasibility, integration risks and the output-based requirements, giving prepared suppliers a clear basis for monitoring the future competition. ## Notice "This procurement is for the Digital Wayfinding smart service supporting the new Moorfields and UCL Centre for Eye Health at St Pancras, part of the wider Oriel Programme. The Authority will appoint a single supplier to deliver a compliant, accessible digital wayfinding platform enabling patients, visitors, staff and students to navigate the building confidently and independently, expressed as outputs across five areas: search, routing and map display; user interface and access channels; accessibility and inclusive navigation; Smart Services integration and data; and operational adoption and governance. Core functional requirements include interactive digital building maps, destination search and point-to-point routing, multi-floor and step-free navigation, mobile-web access without app download, and QR-code access points at key locations across the building. The solution must integrate with the Patient Self-Service Check-In kiosk for post-check-in route generation, and with the Indoor Location Services (RTLS) infrastructure where available, while functioning fully where RTLS positioning is unavailable or immature at Day-1. Given the high proportion of visually impaired patients served by Moorfields, accessibility is a primary requirement throughout, including audio navigation, and step-free routing validated with representative visually impaired users ahead of go-live. The contract is being procured via a Competitive Flexible Procedure under section 20(2)(b) of the Procurement Act 2023, run in two stages. The initial term is two years, with two further one-year extension options available at the Authority's discretion. Award will be on the basis of the most advantageous tender, evaluated 60% quality, 10% social value and 30% price." ### Planning Information The Authority conducted soft market engagement through a series of structured one-to-one supplier briefing sessions held during the period March to July 2026. Suppliers were identified through desk research and the Authority's knowledge of the digital wayfinding market. Each session followed a standard 60-minute agenda covering: (1) Moorfields and UCL Centre for Eye Health context and Day-1 scope; (2) supplier capability overview; (3) requirement walkthrough; (4) technical and operational discussion; and (5) market insight and risks. Suppliers were provided with a Supplier Briefing Pack. Sessions were conducted on a confidential basis. There was no obligation on suppliers to participate and no commitment was made to any supplier as a result of the engagement. Supplier input was used to validate Day-1 feasibility, shape integration requirements, and refine the Output Based Specification before procurement. No expressions of interest were sought and no shortlisting took place during the engagement. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/084094-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Dynamic | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Sep 2026 | | Submission deadline | Not specified | | Future notice date | 5 Sep 2026 | | Award date | Not specified | | Contract period | 2 Dec 2026 - 1 Dec 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £470,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Moorfields Eye Hospital NHS Foundation Trust | | Locality | LONDON | | Postcode area | Central London | | Postcode | EC1V 2PD | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI43 Haringey and Islington | | Local authority | Islington | | Electoral ward | Bunhill | | Westminster constituency | Islington South and Finsbury | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 4 Sep 2026 at 16:39 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/084094-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/084094-2026 4th September 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.moorfields.nhs.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f2c3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f2c3.json.