--- title: "Oriel - Digital Wayfinding Service" ocid: "ocds-h6vhtk-06f2c9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f2c9" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f2c9.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f2c9.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "Moorfields Eye Hospital NHS Foundation Trust" published: "2026-09-04" --- # Oriel - Digital Wayfinding Service Buyer: Moorfields Eye Hospital NHS Foundation Trust Current stage: Planning OCID: ocds-h6vhtk-06f2c9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f2c9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06f2c9.json) ## Summary Moorfields Eye Hospital NHS Foundation Trust plans to procure a digital wayfinding service for the new Moorfields and UCL Centre for Eye Health at St Pancras, within the wider Oriel Programme. A single supplier will provide an accessible platform for patients, visitors, staff and students to navigate the building independently. The scope includes interactive digital maps, destination search, point-to-point routing, multi-floor and step-free navigation, mobile-web access without an app, and QR-code access points. The service must integrate with the Patient Self-Service Check-In kiosk and, where available, indoor location infrastructure, while working without it at initial launch. Accessibility is central, including audio navigation and validation of step-free routes with visually impaired users. The procurement is for software and information systems. This procurement is at the planning stage and is an intention to procure, not an invitation to tender. Moorfields expects to use a two-stage Competitive Flexible Procedure under the Procurement Act 2023, with a Dynamic Purchasing System identified. The buyer indicated a future notice date of 5 September 2026. The planned contract is expected to run from 2 December 2026 to 1 December 2028, with an extension option taking the maximum end date to 1 December 2029. The estimated value is £470,000 excluding VAT, or £564,000 including VAT. There is one planned lot. Award is based on the most advantageous tender: 60% quality, 10% social value and 30% price. The lot is marked suitable for SMEs and VCSEs. The work will suit suppliers of digital wayfinding, indoor navigation, accessibility technology and public-sector or healthcare software. Strong candidates will need to demonstrate capability in interactive mapping, routing across multiple floors, step-free navigation, mobile web delivery, QR-code access and integration with kiosks and indoor location systems. The platform must remain usable where indoor positioning is unavailable or immature, so suppliers should be able to design resilient fallback journeys. Experience of inclusive digital design will be important, particularly audio navigation and co-design or validation with visually impaired users. Relevant operational capability includes data and Smart Services integration, service governance, user adoption and support for a complex healthcare environment. The buyer has already used supplier input to test feasibility, refine integration requirements and shape an output-based specification. SMEs and VCSEs are identified as suitable. ## Notice "This procurement is for the Digital Wayfinding smart service supporting the new Moorfields and UCL Centre for Eye Health at St Pancras, part of the wider Oriel Programme. The Authority will appoint a single supplier to deliver a compliant, accessible digital wayfinding platform enabling patients, visitors, staff and students to navigate the building confidently and independently, expressed as outputs across five areas: search, routing and map display; user interface and access channels; accessibility and inclusive navigation; Smart Services integration and data; and operational adoption and governance. Core functional requirements include interactive digital building maps, destination search and point-to-point routing, multi-floor and step-free navigation, mobile-web access without app download, and QR-code access points at key locations across the building. The solution must integrate with the Patient Self-Service Check-In kiosk for post-check-in route generation, and with the Indoor Location Services (RTLS) infrastructure where available, while functioning fully where RTLS positioning is unavailable or immature at Day-1. Given the high proportion of visually impaired patients served by Moorfields, accessibility is a primary requirement throughout, including audio navigation, and step-free routing validated with representative visually impaired users ahead of go-live. The contract is being procured via a Competitive Flexible Procedure under section 20(2)(b) of the Procurement Act 2023, run in two stages. The initial term is two years, with two further one-year extension options available at the Authority's discretion. Award will be on the basis of the most advantageous tender, evaluated 60% quality, 10% social value and 30% price." ### Planning Information The Authority conducted soft market engagement through a series of structured one-to-one supplier briefing sessions held during the period March to July 2026. Suppliers were identified through desk research and the Authority's knowledge of the digital wayfinding market. Each session followed a standard 60-minute agenda covering: (1) Moorfields and UCL Centre for Eye Health context and Day-1 scope; (2) supplier capability overview; (3) requirement walkthrough; (4) technical and operational discussion; and (5) market insight and risks. Suppliers were provided with a Supplier Briefing Pack. Sessions were conducted on a confidential basis. There was no obligation on suppliers to participate and no commitment was made to any supplier as a result of the engagement. Supplier input was used to validate Day-1 feasibility, shape integration requirements, and refine the Output Based Specification before procurement. No expressions of interest were sought and no shortlisting took place during the engagement. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/084101-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Dynamic | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Sep 2026 | | Submission deadline | Not specified | | Future notice date | 5 Sep 2026 | | Award date | Not specified | | Contract period | 2 Dec 2026 - 1 Dec 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £470,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Moorfields Eye Hospital NHS Foundation Trust | | Locality | LONDON | | Postcode area | Central London | | Postcode | EC1V 2PD | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI43 Haringey and Islington | | Local authority | Islington | | Electoral ward | Bunhill | | Westminster constituency | Islington South and Finsbury | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 4 Sep 2026 at 16:45 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/084101-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/084101-2026 4th September 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.moorfields.nhs.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f2c9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f2c9.json.