--- title: "Mobile and Station Ticketing & Revenue Protection and Support" ocid: "ocds-h6vhtk-06f2ea" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f2ea" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f2ea.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f2ea.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "LONDON NORTH EASTERN RAILWAY LIMITED" published: "2026-09-04" --- # Mobile and Station Ticketing & Revenue Protection and Support Buyer: LONDON NORTH EASTERN RAILWAY LIMITED Current stage: Planning OCID: ocds-h6vhtk-06f2ea [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f2ea) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06f2ea.json) ## Summary London North Eastern Railway Limited is exploring an integrated ticketing and revenue protection ecosystem for its onboard and station operations across the United Kingdom. The scope covers mobile ticketing and revenue protection software for Train Managers and Revenue Protection Officers, including e-ticket validation, ticket issuing, offline payment validation and revenue protection workflows. It also includes fixed and mobile station ticketing for Travel Centres and other station environments; handheld devices, scanners, payment terminals, printers, charging and docking equipment; and the supporting hardware lifecycle. Suppliers would also provide integration, payment processing, implementation, transition, support, maintenance, reporting and continuous improvement. The requirement is focused on ticketing and revenue protection rather than the Electronic Ticket Validation Database, Enterprise Reservation Systems or separate train-light software development. This procurement is at pre-market engagement and planning stage: LNER is gathering supplier views before deciding its requirements, lotting strategy, commercial model and procurement route. It is not an invitation to tender. Suppliers are asked to respond to a questionnaire by 25 September 2026, covering capability, experience, delivery models, dependencies, assumptions and indicative commercial approaches. LNER expects the future contract to run from 1 January 2027 to 31 December 2028, with possible renewal or extension to 31 December 2030. The planned arrangement is a single lot, marked as suitable for small and medium-sized enterprises. The anticipated procurement is for goods, under the utilities regime, and is expected to be above the relevant threshold. The engagement will suit suppliers that can combine specialist rail or transport ticketing technology with revenue protection, payments and managed service delivery. Relevant capability includes onboard and station point-of-sale systems, e-ticket validation, offline transaction processing, payment reconciliation, refunds and disputes, and workflows for Unpaid Fare Notices and Travel Irregularity Notices. Businesses with established hardware supply and lifecycle management can contribute devices, scanners, payment equipment, printers, accessories, charging and docking infrastructure. Strong candidates for the eventual procurement are likely to offer secure integration, audit trails, exception management, device management, cybersecurity, software updates, service-desk and incident-management capability. The scope also creates potential for SMEs, specialist technology providers, payment partners, hardware manufacturers and delivery consortia to prepare for future competition. ## Notice London North Eastern Railway (LNER) is undertaking pre-market engagement to understand which suppliers can provide and support an integrated ticketing and revenue protection ecosystem across onboard and station environments. The anticipated scope includes: * Onboard mobile ticketing and revenue protection software for Train Managers and Revenue Protection Officers, including eTicket validation, ticket issuing, offline payment validation and revenue protection workflows. * Station ticketing capability, including fixed ticketing positions and mobile station-based ticketing for Travel Centres and other station environments. * Frontline hardware estate and accessories, including handheld devices, scanners, payment devices, printers, charging equipment, docking stations, peripherals and associated lifecycle management. * Integration between onboard equipment, ticket scan data and revenue protection applications, including the data needed to support Unpaid Fare Notices, Travel Irregularity Notices, reporting, audit trails and exception management. * Integrated payment processing services capable of supporting secure online and offline transactions, reconciliation, refunds, disputes and commission handling where applicable. * Implementation, transition, support and maintenance services, including service desk, incident management, device management, software updates, cybersecurity, reporting and continuous improvement. The purpose of this engagement is to understand market capability, delivery models, potential lotting, dependencies, risks, commercial models and innovation opportunities before any procurement route is finalised. The Electronic Ticket Validation Database (eTVD), Enterprise Reservation Systems and the separate Hitachi/onboard train-light data software development requirement are outside the scope of this market engagement and will be considered separately." ### Planning Information Please respond to the questionnaire located at https://forms.cloud.microsoft/e/KC19Y32ZAd Suppliers are invited to respond to the pre-market engagement questionnaire, describing their relevant capability, experience, delivery model, dependencies, assumptions and indicative commercial approach. Responses should cover onboard mobile ticketing, station-based fixed and mobile ticketing, revenue protection integration, payment services, hardware/peripherals, implementation, support and maintenance. LNER may use the responses to refine the requirements, lotting strategy, commercial model and procurement approach. Participation in this engagement does not guarantee participation in any future procurement. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/084149-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Sep 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jan 2027 - 31 Dec 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON NORTH EASTERN RAILWAY LIMITED | | Locality | YORK | | Postcode area | York | | Postcode | YO1 6GA | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE2 North Yorkshire | | ITL 3 | TLE21 York | | Local authority | York | | Electoral ward | Micklegate | | Westminster constituency | York Central | | Delivery location | Not specified | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 42 - Industrial machinery - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 30144200 - Ticket-issuing machines - 30200000 - Computer equipment and supplies - 42991230 - Ticket printers - 48100000 - Industry specific software package - 72212110 - Point of sale (POS) software development services ## Release History - 4 Sep 2026 at 20:23 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/084149-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/084149-2026 4th September 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://forms.cloud.microsoft/e/KC19Y32ZAd - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f2ea. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f2ea.json.