---
title: "Provision of Professional Interpreting and Translation Services"
ocid: "ocds-h6vhtk-06f32b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f32b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f32b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f32b.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "King’s College Hospital NHS Foundation Trust"
published: "2026-09-07"
---

# Provision of Professional Interpreting and Translation Services

Buyer: King’s College Hospital NHS Foundation Trust  
Current stage: Tender  
OCID: ocds-h6vhtk-06f32b

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## Summary

King’s College Hospital NHS Foundation Trust is procuring a single-supplier professional interpreting and translation service across its Trust sites: King’s College Hospital at Denmark Hill, Princess Royal University Hospital, Orpington Hospital, Beckenham Beacon, Queen Mary’s Hospital Sidcup and associated community locations. The service will support safe, equitable, patient-centred communication between patients, carers, families and healthcare professionals. It covers face-to-face, telephone and video interpreting, British Sign Language and other non-spoken language support, plus written translation of clinical and non-clinical documents. The scope also includes accessible formats such as Braille and Easy Read, and a secure technology-enabled booking, reporting and management platform. The service must support planned and urgent care for a patient population using more than 80 languages.

The process has reached tender: the Trust invited offers through an open competitive flexible procedure. It is a single lot and is suitable for SMEs and voluntary, community or social enterprises. Responses were due by 7 October 2026 at 12:00 noon, with the award decision due by 23 December 2026 at 23:59. The contract is scheduled to run from 4 January 2027 to 3 January 2030, with two optional 12-month extensions and a maximum end date of 3 January 2032. Its estimated value is £2,000,000 excluding VAT, or £2,400,000 including VAT. Evaluation is based on technical quality, including the technical response and demonstration, at 60%, commercial pricing at 30%, and social value at 10%. Electronic submissions in English are allowed.

This opportunity suits an established language-services provider able to deliver a responsive, scalable service across multiple hospital and community settings. Suppliers should have capability in face-to-face, telephone and video interpreting, British Sign Language, non-spoken communication support, written translation and accessible document formats. They will need capacity to cover more than 80 languages and to handle both planned appointments and urgent healthcare requirements. Strong booking, scheduling, reporting and performance-management technology will be important, alongside secure handling of clinical information. The service model must meet NHS information-governance, safeguarding, accessibility and equality requirements, with effective quality assurance and governance. Providers proposing AI-enabled tools will need appropriate human oversight and reliable assurance of patient safety and service quality.

## Notice

King's College Hospital NHS Foundation Trust is seeking to appoint a single supplier to provide a comprehensive, high-quality Interpretation and Translation Service across all Trust sites, including King's College Hospital (Denmark Hill), Princess Royal University Hospital (PRUH), Orpington Hospital, Beckenham Beacon, Queen Mary's Hospital Sidcup and associated community locations. The service is intended to support safe, equitable and patient-centred care by enabling effective communication between patients, carers, families and healthcare professionals. The scope includes the provision of face-to-face, telephone, video and interpreting services, together with British Sign Language (BSL) and other non-spoken language support services. The provider will also be required to deliver written translation services for clinical and non-clinical documents, accessible formats such as Braille and Easy Read, and a secure technology-enabled booking, reporting and management platform. The service must operate across a diverse patient population representing more than 80 languages and support both planned and urgent care pathways. The successful provider will be expected to deliver a responsive, scalable and innovative service model that complies with NHS information governance, safeguarding, accessibility and equality requirements, whilst incorporating appropriate human oversight for AI-enabled solutions. The Contracting Authority intends to award a single-provider contract to ensure consistent service delivery, quality assurance, governance, performance reporting and patient experience across the Trust.

### Lot Information

Lot 1

Options: Two optional extension periods of 12 months each

Renewal: Two optional extension periods of 12 months each

### Planning Information

This engagement focused on engagement with prospective suppliers on high-quality Translation and Interpretation Service to support the communication needs of patients across King’s College Hospital NHS Foundation Trust. As part of this process, a Request for Information (RFI) was issued in August 2025 to the market to gain insight into current industry trends, innovative service delivery models, and potential efficiencies. The RFI helped enable the Trust to better understand supplier capabilities and market direction, helping to shape a well-informed tender specification.
The ultimate objective was to ensure the successful implementation of a service model underpinned by the appropriate tools, systems, and expertise to provide consistent, reliable, and compliant translation and interpretation support. 
The selected supplier will be expected to meet NHS standards while facilitating equitable access to healthcare services for all patients, regardless of language or communication needs.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/084260-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Sep 2026 |
| Submission deadline | 7 Oct 2026 |
| Future notice date | 8 Sep 2026 |
| Award date | Not specified |
| Contract period | 4 Jan 2027 - 3 Jan 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | £2,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | King’s College Hospital NHS Foundation Trust |
| Locality | LONDON |
| Postcode area | South East London |
| Postcode | SE5 9NY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Herne Hill & Loughborough Junction |
| Westminster constituency | Dulwich and West Norwood |
| Delivery location | TLI London, TLI45 Lambeth, TLJ South East (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79540000 - Interpretation services

## Release History

- 7 Sep 2026 at 10:50 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/084260-2026
- 7 Sep 2026 at 10:43 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/084255-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/084260-2026
  7th September 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/084255-2026
  7th September 2026 - Preliminary market engagement notice on Find a Tender
- https://atamis-1928.my.salesforce.com/
  The procurement documents are available free of charge and unrestricted via the Atamis e-Tendering Portal. Suppliers are required to review all procurement documentation before submitting a response.

## Notice URLs

- https://www.kch.nhs.uk/
- https://www.kings-fm.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f32b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f32b.json.