---
title: "COV - Independent Children's Complaints Investigation 2026"
ocid: "ocds-h6vhtk-06f480"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f480"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f480.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f480.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "Coventry City Council"
published: "2026-09-08"
---

# COV - Independent Children's Complaints Investigation 2026

Buyer: Coventry City Council  
Current stage: Tender  
OCID: ocds-h6vhtk-06f480

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f480)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06f480.json)

## Summary

Coventry City Council is seeking service providers to deliver independent investigations for its children’s complaints service. The requirement covers support across all stages of the Council’s external complaints process, including investigation work and associated customer-facing services. This is a public-sector social and personal service opportunity, with the procurement also classified under customer services. The work is commissioned by Coventry City Council for its children’s complaints function and relates to service delivery in Coventry. It is suitable for organisations that provide independent complaints investigation services, particularly those able to manage cases from initial external complaint through to completion and support the Council’s full process. The requirement is structured as a single service opportunity within a framework arrangement.

The procurement has reached tender: Coventry City Council invited offers through an open procedure. Bids and enquiries were due by 12 October 2026 at 12:00 BST. The planned award decision date was 23 October 2026. The contract period was set from 16 November 2026 to 15 November 2029, with two optional two-year extensions, giving a maximum end date of 15 November 2033. The estimated value is £602,000 excluding VAT and £722,400 including VAT. The arrangement uses a framework scheme, with contracts awarded without reopening competition. Evaluation is pass/fail against quality criteria: tenderers must pass every criterion to be successful. Submissions may be made electronically in English.

This opportunity suits specialist complaints investigation providers with the independence, judgement and case-management capability to handle children’s complaints for a local authority. Suppliers should be able to support every stage of an external complaints process rather than only undertaking isolated investigations. Relevant organisations may include established complaints investigation practices, social-care or public-service review providers, and specialist teams experienced in working with sensitive cases involving children and families. The requirement favours providers able to deliver consistent quality across a service framework and respond to individual work packages without a further competition. A supplier’s ability to demonstrate reliable processes, appropriately skilled investigators, sound reporting and capacity to manage a continuing flow of cases will be commercially relevant, although the published evaluation is expressed as pass/fail quality criteria.

## Notice

Coventry City Council are seeking providers to deliver our Children Complaints service, the providers will support with all stages of our external complaints process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/084881-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Sep 2026 |
| Submission deadline | 12 Oct 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 16 Nov 2026 - 15 Nov 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £602,000 |
| Lots value | £602,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Coventry City Council |
| Locality | COVENTRY |
| Postcode area | Coventry |
| Postcode | CV1 5RR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | TLG33 Coventry |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 98 - Other community, social and personal services

### Codes

- 79342300 - Customer services
- 98000000 - Other community, social and personal services

## Release History

- 8 Sep 2026 at 13:32 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/084881-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/084881-2026
  8th September 2026 - Tender notice on Find a Tender

## Notice URLs

- https://sell2.in-tend.co.uk/midlands/home
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f480. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f480.json.