---
title: "Unresolved Detriment - Online Marketplaces"
ocid: "ocds-h6vhtk-06f4be"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f4be"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f4be.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f4be.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Department for Business and Trade"
published: "2026-09-08"
---

# Unresolved Detriment - Online Marketplaces

Buyer: Department for Business and Trade  
Current stage: Award  
OCID: ocds-h6vhtk-06f4be

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f4be)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06f4be.json)

## Summary

The Department for Business & Trade commissioned a consumer research project on unresolved consumer detriment in online marketplaces. The work examines consumers’ experiences when problems remain unresolved, providing evidence for the department’s business and consumer policy work. It is a research and related consultancy service, classified under CPV 73000000, delivered across the United Kingdom. The requirement was managed by the Department for Business & Trade as the buying organisation. It is a single service requirement rather than a multi-lot programme, covering the research activity and its associated outputs for the department.

The procurement is complete and was awarded directly to Revealing Reality, an SME. The method was a direct award below the applicable threshold and without competition. The award date and contract signature date were both 24 August 2026. The active contract runs from 24 August 2026 to 31 March 2027, with an option to extend by up to three months, to 30 June 2027, if project delivery or final outputs are delayed. Its value is £72,500 excluding VAT and £87,000 including VAT. The award remains active, and the contract is also active. The published outcome records one supplier for the research service.

This procurement demonstrates demand from the Department for Business & Trade for specialist consumer research into unresolved problems on online marketplaces. A credible future competitor would need to design and deliver robust research on consumer experiences, understand online marketplace transactions and detriment, and turn findings into clear evidence and practical outputs for a central government client. Relevant strengths would include research design, qualitative or quantitative consumer insight, analysis of complex complaints or unresolved outcomes, and consultancy skills that connect evidence to policy and business decisions. Experience managing a defined research project and delivering final outputs to government-quality standards would also be important. The incumbent was an SME, indicating that specialist smaller research consultancies can undertake this type of requirement.

## Notice

Research project examining consumer experiences of unresolved consumer detriment in online marketplaces for Department for Business, Innovation, Science & Trade

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/084973-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 24 Aug 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £72,500 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Department for Business and Trade |
| Locality | LONDON |
| Postcode area | South West London |
| Postcode | SW1A 2DY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ESRO Ltd |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 8 Sep 2026 at 14:51 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/084973-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/084973-2026
  8th September 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f4be. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f4be.json.