--- title: "DCWW2117 Live and Final Debt" ocid: "ocds-h6vhtk-06f566" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f566" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f566.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f566.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "Dwr Cymru Cyfyngedig" published: "2026-09-09" --- # DCWW2117 Live and Final Debt Buyer: Dwr Cymru Cyfyngedig Current stage: Planning OCID: ocds-h6vhtk-06f566 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f566) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06f566.json) ## Summary Dŵr Cymru Welsh Water intends to procure debt collection agency services under the working title “Live and Final Debt”. The service will cover recovery of both live customer debt and final customer debt. Its stated purpose is to support customer outcomes while maintaining regulatory compliance and service performance. This is a specialist financial customer-management service rather than a supply, construction or general business-support contract. The buying organisation is Dwr Cymru Cyfyngedig, trading as Dŵr Cymru Welsh Water, a private utility. The procurement is associated with Welsh Water’s customer debt-recovery operations; the source does not identify a separate delivery site or geographical service area. The procurement is classified as collection agency services (CPV 79940000). This process is at the planning stage and is not an invitation to tender. Welsh Water is carrying out preliminary market engagement to understand market practice, emerging delivery models and supplier views before finalising its procurement approach. Interested suppliers are expected to provide high-level responses through a response form, with completed responses due by 2 October 2026. The buyer currently anticipates a contract running from 20 July 2027 to 20 July 2030; these are planning dates rather than a tender deadline. The procurement is identified as a utilities procurement and as above the relevant threshold. It is divided into one planned lot covering the live and final customer-debt collection service. No contract value or award basis is stated. The future requirement is likely to suit established debt collection agencies with experience recovering both current and final customer debt, particularly in regulated utility or other consumer-facing environments. Welsh Water is seeking supplier perspectives on commercial and allocation models, digital and AI-enabled collections, data and insight, customer vulnerability, performance management, mobilisation and future market developments. Suppliers should therefore be ready to explain how they deliver effective recovery while protecting vulnerable customers, meeting regulatory obligations and producing reliable performance information. Relevant strengths include scalable operational capacity, robust data handling, adaptable digital channels, experienced collections staff and a credible mobilisation plan. The market engagement is intended to inform the later procurement, so capable suppliers can use it to help shape the buyer’s understanding of workable delivery models. ## Notice Procurement of debt collection agency services for Dwr Cymru Welsh Water, covering the recovery of live and final customer debt, with a focus on customer outcomes, regulatory compliance and service performance. ### Planning Information Dŵr Cymru Welsh Water is undertaking preliminary market engagement in relation to the future provision of debt collection agency services, covering the recovery of live and final customer debt. The engagement is intended to help Welsh Water understand current market practice, emerging delivery models and supplier perspectives before finalising its future procurement approach. Areas of interest include commercial and allocation models, digital and AI-enabled collections, data and insight, customer vulnerability, performance, mobilisation and future market developments. This engagement is exploratory and is not a call for competition. Participation will not provide any supplier with an advantage in any future procurement process, and Welsh Water is not committing to any particular sourcing or commercial model at this stage. Interested suppliers should email Maite.Keuller@dwrcymru.com to request the market engagement response form, which will be issued by email. All questions are optional and responses should be high-level and proportionate. Each response is limited to 2,500 characters, including spaces. Completed response forms should be returned by 2 October 2026. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/085286-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Sep 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 20 Jul 2027 - 20 Jul 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Dwr Cymru Cyfyngedig | | Locality | CARDIFF | | Postcode area | Cardiff | | Postcode | CF3 0LT | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL52 Cardiff and Vale of Glamorgan | | Local authority | Cardiff | | Electoral ward | Trowbridge | | Westminster constituency | Cardiff East | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79940000 - Collection agency services ## Release History - 9 Sep 2026 at 11:03 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/085286-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/085286-2026 9th September 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f566. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f566.json.