{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-06f584-2026-09-11T10:24:07+01:00", "date": "2026-09-11T10:24:07+01:00", "ocid": "ocds-h6vhtk-06f584", "initiationType": "tender", "parties": [ { "id": "GB-PPON-PVVB-5589-BWHX", "name": "United Utilities Water Limited", "identifier": { "scheme": "GB-PPON", "id": "PVVB-5589-BWHX" }, "address": { "streetAddress": "Lingley Mere Business Park", "locality": "Warrington", "postalCode": "WA5 3LP", "country": "GB", "countryName": "United Kingdom", "region": "UKD61" }, "contactPoint": { "name": "Tesni Walker", "email": "StrategicProcurementTeam@uuplc.co.uk", "telephone": "+44 1925678096" }, "roles": [ "buyer" ], "details": { "url": "https://www.unitedutilities.com", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "privateUtility", "description": "Private utility" } ] } } ], "buyer": { "id": "GB-PPON-PVVB-5589-BWHX", "name": "United Utilities Water Limited" }, "tender": { "id": "PRO004741", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Debt Collection", "description": "The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved.", "status": "active", "items": [ { "id": "LOT-0001", "additionalClassifications": [ { "scheme": "CPV", "id": "79940000", "description": "Collection agency services" } ], "relatedLot": "LOT-0001" }, { "id": "LOT-0002", "additionalClassifications": [ { "scheme": "CPV", "id": "79940000", "description": "Collection agency services" } ], "relatedLot": "LOT-0002" }, { "id": "LOT-0003", "additionalClassifications": [ { "scheme": "CPV", "id": "79940000", "description": "Collection agency services" } ], "relatedLot": "LOT-0003" }, { "id": "LOT-0004", "additionalClassifications": [ { "scheme": "CPV", "id": "79940000", "description": "Collection agency services" } ], "deliveryAddresses": [ { "region": "UKD", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "LOT-0004" }, { "id": "LOT-0005", "additionalClassifications": [ { "scheme": "CPV", "id": "79940000", "description": "Collection agency services" } ], "relatedLot": "LOT-0005" } ], "value": { "amountGross": 52265120.16, "amount": 43554266.8, "currency": "GBP" }, "procurementMethod": "open", "procurementMethodDetails": "Competitive flexible procedure", "procedure": { "features": "The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved." }, "mainProcurementCategory": "services", "specialRegime": [ "utilities" ], "aboveThreshold": true, "techniques": { "hasFrameworkAgreement": true, "frameworkAgreement": { "method": "withReopeningCompetition", "type": "open", "buyerCategories": "Establishing party only", "description": "Commercial - 50% Technical 50%" } }, "submissionMethodDetails": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=108852&TID100113908&B=", "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "tenderPeriod": { "endDate": "2026-12-29T16:00:00+00:00" }, "enquiryPeriod": { "endDate": "2026-10-01T23:00:00+00:00" }, "awardPeriod": { "endDate": "2027-05-31T23:59:59+01:00" }, "lots": [ { "id": "LOT-0001", "title": "Lot 1 - Live, vulnerable & leaver FA", "description": "Live, vulnerable & leaver FA The scope of this service will be for the supply of live, vulnerable and leaver FA services Activities: - Live debt 1st placement -Live debt 2nd placement -Leaver FA debt 1st placement -Leaver FA debt 2nd placement -Live debt early collection -Vulnerable Customer", "status": "active", "value": { "amountGross": 16992778, "amount": 14160648, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Technical", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 50, "weight": "percentageExact" } ] } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2027-10-01T00:00:00Z", "endDate": "2030-09-30T23:59:59+01:00", "maxExtentDate": "2035-09-30T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "An initial term of 3 years, with the option to extend for a maximum term of 8 years." } }, { "id": "LOT-0002", "title": "Lot 2 - BPO Outbound service (1)", "description": "BPO Outbound service The scope of this service will be to Provide a White Label service to UU. The supplier should provide UU with expert outbound dialling collection activities.", "status": "active", "value": { "amountGross": 6577631, "amount": 5481359, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Technical", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 50, "weight": "percentageExact" } ] } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2027-10-01T00:00:00Z", "endDate": "2030-09-30T23:59:59+01:00", "maxExtentDate": "2035-09-30T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "An initial term of 3 years, with the option to extend for a maximum term of 8 years." } }, { "id": "LOT-0003", "title": "Lot 3 - Trace & collection final debt (1)", "description": "Trace & collection final debt The scope of this service will be for the supply of Trace and collection final debt services Activities: -Leaver debt NFA 1st placement -Leaver debt NFA 2nd placement -Leaver debt NFA 3rd placement -Low value leaver", "status": "active", "value": { "amountGross": 3551189, "amount": 2959324, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Technical", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 50, "weight": "percentageExact" } ] } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2027-10-01T00:00:00Z", "endDate": "2030-09-30T23:59:59+01:00", "maxExtentDate": "2035-09-30T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "An initial term of 3 years, with the option to extend for a maximum term of 8 years." } }, { "id": "LOT-0004", "title": "Lot 4 - Tertiary & Reconnect (1)", "description": "Tertiary & Reconnect The scope of this service will be for the supply of Tertiary and reconnect services -Live debt 3rd placement (Tertiary doorstep visits) -Live debt for affordability reconnect visits", "status": "active", "value": { "amountGross": 24664341, "amount": 20553617, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Technical", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 50, "weight": "percentageExact" } ] } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2027-10-01T00:00:00Z", "endDate": "2030-09-30T23:59:59+01:00", "maxExtentDate": "2035-09-30T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "An initial term of 3 years, with the option to extend for a maximum term of 8 years." } }, { "id": "LOT-0005", "title": "Lot 5 - Probate services/deceased (1)", "description": "Probate services/Deceased The scope of this service will be for the supply of probate services/deceased -Specialist probate recovery services", "status": "active", "value": { "amountGross": 479179, "amount": 399316, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Technical", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 50, "weight": "percentageExact" } ] } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2027-10-01T00:00:00Z", "endDate": "2030-09-30T23:59:59+01:00", "maxExtentDate": "2035-09-30T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "An initial term of 3 years, with the option to extend for a maximum term of 8 years." } } ], "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest", "description": "Not published" }, { "id": "085336-2026", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/085336-2026", "datePublished": "2026-09-09T12:03:36+01:00", "format": "text/html" }, { "id": "086252-2026", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/086252-2026", "datePublished": "2026-09-11T10:24:07+01:00", "format": "text/html" } ] }, "language": "en" }