---
title: "Tenant Satisfaction Survey"
ocid: "ocds-h6vhtk-06f654"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f654"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f654.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f654.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "London Borough of Camden"
published: "2026-09-10"
---

# Tenant Satisfaction Survey

Buyer: London Borough of Camden  
Current stage: Award  
OCID: ocds-h6vhtk-06f654

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06f654.json)

## Summary

The London Borough of Camden commissioned tenant satisfaction perception surveys to produce Tenant Satisfaction Measures (TSMs) for its social housing service. The work supports the statutory requirement for registered social housing providers to report TSM results annually to the Regulator of Social Housing and the public. It is a services contract covering survey delivery and associated IT, consulting, software development, internet or support activity. Delivery is across the United Kingdom. The requirement is relevant to suppliers that conduct tenant or customer perception research, manage social housing survey programmes, and can provide reliable data and reporting processes aligned with regulatory measurement requirements. Camden is the buying organisation and the requirement was structured as a single call-off contract.

The procurement has completed: Camden used a limited procedure and made a direct award without prior publication of a competition notice, under the Public Contracts Regulations 2015. The contract was awarded to True Compliance Ltd, an SME, and signed on 10 September 2026. The procurement record shows one bid, which was from an SME and submitted electronically. Price was the stated award criterion. The single lot is recorded as cancelled, while the award and contract are recorded as active; the active award is to True Compliance Ltd. Valid bid values ranged from £80,000 to £99,999, but no awarded contract value is published. No contract duration or end date is provided. The procurement was covered by the Government Procurement Agreement.

This award demonstrates demand from a London local authority for specialist tenant satisfaction measurement rather than general IT support alone. A credible future supplier would need experience designing and running perception surveys for social housing tenants, obtaining consistent and representative responses, managing sensitive resident data, and producing accurate Tenant Satisfaction Measures for regulatory and public reporting. Familiarity with the Regulator of Social Housing’s requirements and the Social Housing Regulation Act 2024 would help a supplier understand the reporting purpose and evidence needed. The single response and direct-award route indicate that a competitor should be able to present a clearly defined, low-risk delivery model and demonstrate dependable survey operations, data quality controls, analysis and reporting for a public-sector housing provider.

## Notice

Tenant Satisfaction Measures (TSM) perception surveys for the next year, in line with the statutory requirements of the Regulator of Social Housing (RSH). Introduced in March 2023 under the Social Housing Regulation Act 2024, all registered providers of social housing are required to report on TSMs annually to both the regulator and the public.

### Procurement Information

Used direct award under PCR2015

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/085677-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | London Borough of Camden |
| Locality | LONDON |
| Postcode area | Central London |
| Postcode | WC1H 9JE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | King's Cross |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | True Compliance Ltd |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Sep 2026 at 09:51 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/085677-2026

## Notice URLs

- http://www.Camden.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f654. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f654.json.