--- title: "HCC - 09/26 - Provision of Support at Home Lead Provider Services" ocid: "ocds-h6vhtk-06f6c2" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f6c2" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f6c2.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f6c2.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "Hertfordshire County Council" published: "2026-09-10" --- # HCC - 09/26 - Provision of Support at Home Lead Provider Services Buyer: Hertfordshire County Council Current stage: Tender OCID: ocds-h6vhtk-06f6c2 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f6c2) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06f6c2.json) ## Summary Hertfordshire County Council is procuring Support at Home Lead Provider Services, a social care service for people who meet Care Act eligibility criteria following a Connected Lives assessment by the Council’s care management team. The service is delivered in an enabling manner and may be chargeable after financial assessment. Each district has a Lead Provider receiving all Support at Home packages; packages the Lead Provider cannot support are delivered through the Council’s Support at Home Spot Provider Framework. The procurement covers 11 Hertfordshire areas: Welwyn Hatfield, Stevenage, Broxbourne, East Herts, Three Rivers, Watford, Hertsmere, Dacorum West, Dacorum East, St Albans South, and St Albans North, Harpenden and Villages. It is a health and social work services requirement, including social services without accommodation. The buyer invited offers through an open procedure under the light-touch regime. The enquiry deadline was 25 September 2026 at 12 noon and the tender deadline is 8 October 2026 at 12 noon; the award decision is due by 4 January 2027. Contracts are scheduled to run from 1 April 2027 to 31 March 2030, with an option to extend by up to two years, to 31 March 2032. The overall estimated value is £119,025,044 excluding VAT and £142,830,053 including VAT. Lot values excluding VAT are: Welwyn Hatfield £18,927,927; Stevenage £10,101,918; Broxbourne £19,176,085; East Herts £19,037,960; Three Rivers £6,006,386; Watford £11,905,832; Hertsmere £12,059,091; Dacorum West £3,010,678; Dacorum East £10,811,275; St Albans South £4,757,150; and St Albans North £3,230,742. Quality scores 80% and price 20%. This opportunity suits established social care providers able to deliver person-centred, enabling support at home across a defined Hertfordshire district. Bidders need the operational capability to accept and manage all referred Support at Home packages in their chosen area, while responding flexibly when demand or requirements change. They should have suitable economic and technical capacity, as these are the stated selection areas, and be able to demonstrate a strong quality-led service: quality carries four times the weighting of price. Small and medium-sized businesses and voluntary, community and social enterprises are expressly considered suitable. Providers must be prepared to execute the contract as a deed, comply with payment and invoicing terms, and protect confidential TUPE employee liability information and personal data. A single provider will be appointed for each area, with a maximum of four Support at Home lots per provider. ## Notice Hertfordshire County Council is currently out to procurement for the Provision of Support at Home Lead Provider Services. Support at Home delivers social care to those meeting Care Act eligibility criteria, based on a Connected Lives assessment carried out by the Council's care management team. Services are delivered in an enabling manner and may be chargeable following a financial assessment. Support at Home is commissioned via a two-tier model, where the Lead Provider is referred all Support at Home packages in their district. Where a Lead Provider is unable to support, the remainder of the market is delivered by the Council's Support at Home Spot Provider Framework. There will be one Support at Home Lead Provider for each lot area. A maximum of 4 Support at Home lots will be awarded to a single provider. under each contract type (ie a bidder could win 4 Reablement contracts and 4 Support at Home contracts maximum). These Services are being tendered under 11 lots in line with the Unitary Authority boundaries as outlined in the table below: Lot number Lot Title Lot 1 Central 1 (Welwyn Hatfield) Lot 2 Central 2 (Stevenage) Lot 3 East Brox 1 (Broxbourne) Lot 4 East Brox 2 (East Herts) Lot 5 SW 1 (Three Rivers) Lot 6 SW 2 (Watford) Lot 7 SW 3 (Hertsmere) Lot 8 West 1 (Dacorum West) Lot 9 West 2 (Dacorum East) Lot 10 West 3 (St Albans South) Lot 11 West 4 (St Albans North Harpenden & Villages) Full details of the services can be found in the Specification, Schedule 1 of the Contract document. This procurement is an open process. Organisations wishing to take part in this project are invited to 'express an interest' and also 'opt in' which will give access to the full procurement documents in the e-tendering system. To be considered as a Tenderer you must complete and submit a Tender by the deadline of 12 noon on the 8th October 2026 Please allow sufficient time to make your return, as Tender submissions cannot be uploaded and submitted after this return deadline. Please ensure that where possible documents are uploaded as a PDF and that file names are succinct. Any questions relating to this procurement must be made via correspondence on the website, in accordance with the procurement documents, and can be addressed to the main contact as shown in the details above. Tenderers should be aware that due to the nature of the Services provided, any Contract formed as a result of this procurement process shall be executed as a deed. Tenderers should seek independent legal advice on the implications of this prior to submitting their Tender, where appropriate. Please note that the contract requirements will be subject to available financial resources, supplier performance and flexibility to meet changing demands. To access this opportunity please visit https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home Please Note: The TUPE Employee Liability Information has been provided along with other documentation for this procurement. TUPE related information must be protected as personal data in accordance with the requirements of Data Protection legislation and must also be kept confidential. By clicking on the View Details button and accessing the documentation for this procurement, Tenderers agree: a) To undertake to treat the information as confidential and commercially sensitive at all times and take all reasonable steps to prevent any inadvertent disclosure to any third party . b) That under no circumstances will any of the information be disclosed by your organisation to any third party without the Council's prior consent in writing. c) That the information supplied will be stored securely and destroyed or returned to the Council, after your Organisation's bid has been submitted or you decide not to proceed with a tender submission. d) That you will indemnify the Council for any losses, arising from your breach or breach by any of your personnel of these confidentiality requirements specified above and data protection requirements in relation to TUPE Employee Liability Information. e) The requirements above apply whether the supplier uploads a tender response to this procurement or not. ### Lot Information Central 1 - Welwyn Hatfield Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 1 Renewal: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years. Central 2 - Stevenage Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 2 Renewal: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years. East Brox 1 - Broxbourne Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 3 Renewal: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years. East Brox 2 - East Herts Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 4 Renewal: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years. SW 1 - Three Rivers Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 5 Renewal: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years. SW 2 - Watford Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 6 Renewal: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years. SW 3 - Hertsmere Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 7 Renewal: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years. West 1 - Dacorum West Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 8 Renewal: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years. West 2 - Dacorum East Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 9 Renewal: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years. West 3 - St Albans South Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 10 Renewal: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years. West 4 - St Albans North Please refer to Schedule 1 (Specification) of the Contract Document for full details of the service for Lot 11 Renewal: The Contract Period for this Contract is an initial period three years with the option to extend up to a further two years. Therefore, the maximum duration of this Contract could be five years. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/085853-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Sep 2026 | | Submission deadline | 8 Oct 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Apr 2027 - 31 Mar 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £119,025,044 | | Lots value | £119,025,044 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Hertfordshire County Council | | Locality | STEVENAGE | | Postcode area | Stevenage | | Postcode | SG1 2FQ | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH2 Bedfordshire and Hertfordshire | | ITL 3 | TLH26 North and East Hertfordshire | | Local authority | Stevenage | | Electoral ward | Symonds Green | | Westminster constituency | Stevenage | | Delivery location | TLH23 Hertfordshire CC | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services - 85300000 - Social work and related services - 85310000 - Social work services - 85312000 - Social work services without accommodation - 85320000 - Social services ## Release History - 10 Sep 2026 at 12:35 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/085853-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/085853-2026 10th September 2026 - Tender notice on Find a Tender - https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home Please either register or log in to the above web address, and then 'express interest' and 'opt in' in order to view the full set of documentation relating to this tender opportunity ## Notice URLs - http://www.hertfordshire.gov.uk - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f6c2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f6c2.json.