---
title: "Mediation Service for Lewisham housing tenants and leaseholders"
ocid: "ocds-h6vhtk-06f7b9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f7b9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f7b9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f7b9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "London Borough of Lewisham"
published: "2026-09-11"
---

# Mediation Service for Lewisham housing tenants and leaseholders

Buyer: London Borough of Lewisham  
Current stage: Award  
OCID: ocds-h6vhtk-06f7b9

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## Summary

The London Borough of Lewisham commissioned a mediation service for its housing tenants and leaseholders. The service supports residents and the council in resolving disputes and addressing anti-social behaviour affecting peace, quiet and security in homes and neighbourhoods. Required delivery includes shuttle mediation, face-to-face mediation, virtual mediation and one-party mediation. This is a community-focused service contract rather than a construction, goods or general consultancy requirement. The work is for Lewisham Council Housing and is delivered in Lewisham, serving tenants and leaseholders across the borough. It would suit organisations specialising in residential, community or neighbourhood dispute resolution, particularly those able to provide both facilitated contact between parties and separate support where joint mediation is unsuitable.

The procurement is complete and the contract was awarded on 10 September 2026 to CRIME CONCERN UK LIMITED. Lewisham used a direct below-threshold procedure without competition. The award value is £75,000 gross, and the contract is scheduled to run from 1 October 2026 to 1 October 2029. The council has discretion to extend it for a further two years, with the maximum possible end date being 30 September 2031, subject to performance. A future contract-signature milestone was scheduled for 14 September 2026. There was one lot, covering the full mediation service. The award concerns services provided to the community. The published outcome identifies the selected supplier, but gives no separate quality, price or other evaluation weighting.

This award shows that Lewisham Housing uses an external specialist to manage tenant and leaseholder disputes and prevent anti-social behaviour from escalating. A credible future competitor would need practical expertise in shuttle mediation, face-to-face mediation, virtual mediation and one-party mediation, with the flexibility to move between these approaches according to the circumstances. Providers should be able to work sensitively with residents, maintain impartiality and confidentiality, and support constructive outcomes where relationships between neighbours or other parties have broken down. Experience of housing, community safety, anti-social behaviour or neighbourhood dispute work would be directly relevant. The requirement also favours organisations with the operational capacity to provide consistent case handling across a borough and to demonstrate reliable performance against a council contract.

## Notice

ewisham Council is seeking to award a Mediation Service for Lewisham housing tenants and leaseholders. This service will provide: - Shuttle mediation - Face to face mediation - Virtual mediation - One-party mediation Lewisham Council Housing's anti-social behaviour (ASB) Policy states that we are committed to ensuring that our tenants and leaseholders enjoy their right to peace, quiet and security in and around their home and neighbourhood, and that we will use a range of preventative measures towards this aim.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/086611-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Sep 2026 |
| Contract period | 1 Oct 2026 - 1 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £75,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | London Borough of Lewisham |
| Locality | CATFORD |
| Postcode area | South East London |
| Postcode | SE6 4RU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Lewisham |
| Electoral ward | Rushey Green |
| Westminster constituency | Lewisham East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Crime Concern UK |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75200000 - Provision of services to the community

## Release History

- 11 Sep 2026 at 16:29 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/086611-2026
- 11 Sep 2026 at 10:35 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/086263-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/086611-2026
  11th September 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/086263-2026
  11th September 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.crimeconcernuk.net
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f7b9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f7b9.json.