---
title: "Ulysees System Safeguard Service"
ocid: "ocds-h6vhtk-06f7c0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f7c0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f7c0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f7c0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS SURREY AND SUSSEX INTEGRATED CARE BOARD"
published: "2026-09-11"
---

# Ulysees System Safeguard Service

Buyer: NHS SURREY AND SUSSEX INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-06f7c0

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## Summary

NHS Surrey and Sussex Integrated Care Board has procured a software licence and support service for the Ulysses safeguard system. The service covers software updates, helpdesk assistance, a user forum, user meetings and webinars for risk, complaints and Patient Advice and Liaison Service records, and incident modules. The system brings together risk registers, complaints and PALS records and correspondence, including enquiries from MPs, legal services records, and patient safety and incident reporting data. It supports comprehensive reporting for executive meetings, the Board and its sub-committees, helping the organisation oversee corporate governance. The procurement is for services relating to software supply and supports the ICB’s operations in the NHS Surrey and Sussex area.

The procurement is complete and was awarded directly without competition as a below-threshold contract. Ulysses (2000) Limited was selected as the supplier. The contract was signed on 30 June 2026 and runs from 1 July 2026 to 30 June 2028, for two years. Its value is £30,275.94 excluding VAT, or £36,331.13 including VAT. The award covers one lot and the contract is active. The requirement was evaluated through a direct award route rather than a competitive tender. The arrangement is for the Ulysses system and includes the licence, support, updates, helpdesk, user engagement and reporting-related services described in the scope.

This award shows established NHS demand for a single system covering risk management, complaints and PALS administration, legal services records, patient safety and incident reporting. A credible future competitor would need to provide a dependable software platform that can consolidate these records and correspondence, support structured reporting, and help senior NHS governance bodies obtain assurance from consistent information. Operational capability would also need to include software licensing, timely updates, responsive helpdesk support, user guidance through forums and meetings, and webinars for different user groups. The selected supplier is a small or medium-sized enterprise, indicating that specialist providers with focused governance, risk or healthcare software capability can compete for this type of requirement.

## Notice

NHS Surrey and Sussex Integrated Care Board has awarded a contract for the Ulysees software system. The Ulysses safeguard system is a licence and support for updates, helpdesk, forum, user meetings / webinars for the Risk, Request for Information (used for complaints and PALS) and Incident modules. The system enables successful management of risk registers, complaints and PALS records and correspondence (including MP enquiries), legal services records, and patient safety and incident reporting data in one place, and to provide regular and comprehensive reports on all of these items to provide assurance to Executive meetings and the Board and its sub-committees that robust corporate governance processes are in place. This is a 2-year contract: Total contract value (2 years) = PS30,275.94 (excluding VAT)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/086275-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jul 2026 - 30 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £30,275 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SURREY AND SUSSEX INTEGRATED CARE BOARD |
| Locality | LEWES |
| Postcode area | Brighton |
| Postcode | BN7 2FZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Lewes |
| Electoral ward | Lewes Bridge |
| Westminster constituency | Lewes |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ULYSSES (2000) LIMITED |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72268000 - Software supply services

## Release History

- 11 Sep 2026 at 10:53 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/086275-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/086275-2026
  11th September 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.ulysses.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f7c0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f7c0.json.