--- title: "Provision of Independent Health Complaints Advocacy Service" ocid: "ocds-h6vhtk-06f849" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f849" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f849.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f849.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "London Borough of Brent" published: "2026-09-11" --- # Provision of Independent Health Complaints Advocacy Service Buyer: London Borough of Brent Current stage: Planning OCID: ocds-h6vhtk-06f849 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f849) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06f849.json) ## Summary The London Borough of Brent intends to commission an independent health complaints advocacy service for people who need support with complaints or grievances about any aspect of care or treatment received from NHS-funded services. The service will empower and support clients, their families, carers or representatives to navigate complaints procedures and help them find a resolution. This is a health and social work service, delivered in London, with the buyer based at Brent Civic Centre in Wembley. The procurement is intended as one service arrangement rather than a set of separate lots. It falls within the light-touch regime and is aimed at organisations able to provide independent advocacy for people dealing with NHS-funded care complaints. This procurement is at the planning stage: Brent has announced its intention to buy the service but has not yet invited tenders. The expected contract period is 1 April 2027 to 31 March 2030, with a possible extension of up to two years, allowing the contract to run until 31 March 2032. The estimated contract value is £360,000. The council plans an online market engagement event through Microsoft Teams on 6 October 2026 at 10.30am. Suppliers intending to attend were expected to express interest by 5pm on 5 October 2026 so that the council could send the event invitation. A subsequent notice is expected on 13 October 2026. The service is one lot and the procurement is below the relevant threshold. This will suit independent advocacy providers, health complaints specialists and voluntary, community or social enterprises with experience supporting people through NHS-funded care complaints. Relevant suppliers should be able to explain complaints procedures clearly, provide person-centred support to clients and work effectively with families, carers and representatives. They will need to help service users understand their options, pursue complaints or grievances and work towards practical resolution while maintaining independence from the bodies whose care is being challenged. The council has identified the requirement as suitable for small and medium-sized enterprises and voluntary, community or social enterprises. Providers with established referral, case-management and advocacy arrangements across London should be well placed to prepare for the future competition and contribute informed views during market engagement. ## Notice This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. Contract Start Date: 1 April 2027 Contract End Date: 31 March 2030 Possible Extension up to 2 years Estimated Contract Value: PS360,000 ### Planning Information The Council will be running a market engagement event to inform suppliers of the upcoming opportunity. The event is scheduled for 6 October 2026 will begin at 10.30am and be delivered online via Microsoft Teams. Suppliers interested in attending the market engagement should express an interest in the opportunity to be sent a message from the Council requesting information on attendees. Please express an interest no later than 5pm, 5 October 2026 in order to receive the invitation link via the messaging facility on the London Tenders Portal. Link to opportunity: ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/086511-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Sep 2026 | | Submission deadline | Not specified | | Future notice date | 13 Oct 2026 | | Award date | Not specified | | Contract period | 1 Apr 2027 - 31 Mar 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £300,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | London Borough of Brent | | Locality | WEMBLEY | | Postcode area | Harrow | | Postcode | HA9 0FJ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI7 Outer London - West and North West | | ITL 3 | TLI72 Brent | | Local authority | Brent | | Electoral ward | Wembley Park | | Westminster constituency | Brent West | | Delivery location | TLI72 Brent | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 11 Sep 2026 at 14:54 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/086511-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/086511-2026 11th September 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - http://www.brent.gov.uk/ - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f849. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f849.json.