--- title: "Provision of Independent Health Complaints Advocacy Service" ocid: "ocds-h6vhtk-06f851" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f851" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f851.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f851.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "London Borough of Brent" published: "2026-09-11" --- # Provision of Independent Health Complaints Advocacy Service Buyer: London Borough of Brent Current stage: Planning OCID: ocds-h6vhtk-06f851 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f851) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06f851.json) ## Summary The London Borough of Brent intends to procure an independent health complaints advocacy service. The service will empower and support people, their families, carers or representatives to navigate complaints and grievance procedures relating to any aspect of care or treatment received from NHS-funded services, and help them seek resolution. This is a public service provision contract in the health and social care sector, delivered for the London Borough of Brent. The requirement is focused on independent advocacy rather than clinical treatment: providers will need to support service users through complaints processes, explain available routes, and assist them in pursuing appropriate outcomes. The procurement is classified as health and social work services and is intended for delivery in London. This procurement is at the planning stage: Brent has announced its intention to procure but has not yet invited tenders. The council expects to use a light-touch procedure for one lot, with an indicative future notice date of 13 October 2026. It plans an online market-engagement event on 6 October 2026 at 10.30am; suppliers wishing to receive the invitation were asked to express interest by 5pm on 5 October 2026. The anticipated contract period is 1 April 2027 to 31 March 2030, with a possible extension of up to two years, to 31 March 2032. The estimated value is £300,000 excluding VAT, or £360,000 including VAT. The lot is marked as suitable for SMEs and VCSEs. This will suit organisations experienced in independent advocacy, NHS or publicly funded health and social care complaints, and supporting people who may need help to understand or navigate formal procedures. Strong candidates are likely to have trained advocacy staff, clear methods for representing clients and their families, carers or representatives, and the ability to work impartially while helping complainants pursue resolution. Relevant experience of safeguarding, confidentiality, communication with NHS-funded services and managing sensitive cases would be useful preparation. The buyer has identified the requirement as suitable for small and medium-sized enterprises and voluntary, community or social enterprises, so specialist providers and established community-based organisations may be well placed to prepare when the procurement reaches the market. ## Notice This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. Contract Start Date: 1 April 2027 Contract End Date: 31 March 2030 Possible Extension up to 2 years Estimated Contract Value: PS360,000 ### Planning Information The Council will be running a market engagement event to inform suppliers of the upcoming opportunity. The event is scheduled for 6 October 2026 will begin at 10.30am and be delivered online via Microsoft Teams. Suppliers interested in attending the market engagement should express an interest in the opportunity to be sent a message from the Council requesting information on attendees. Please express an interest no later than 5pm, 5 October 2026 in order to receive the invitation link via the messaging facility on the London Tenders Portal. Link to opportunity: https://procontract.due-north.com/Advert?advertId=8d6127de-5cac-f111-813c-005056b64545&p=2241eb95-058a-e511-80f7-000c29c9ba21 ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/086523-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Sep 2026 | | Submission deadline | Not specified | | Future notice date | 13 Oct 2026 | | Award date | Not specified | | Contract period | 1 Apr 2027 - 31 Mar 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £300,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | London Borough of Brent | | Locality | WEMBLEY | | Postcode area | Harrow | | Postcode | HA9 0FJ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI7 Outer London - West and North West | | ITL 3 | TLI72 Brent | | Local authority | Brent | | Electoral ward | Wembley Park | | Westminster constituency | Brent West | | Delivery location | TLI72 Brent | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 11 Sep 2026 at 15:04 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/086523-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/086523-2026 11th September 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - http://www.brent.gov.uk/ - https://procontract.due-north.com/Advert?advertId=8d6127de-5cac-f111-813c-005056b64545&p=2241eb95-058a-e511-80f7-000c29c9ba21 - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f851. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f851.json.