---
title: "Sunrise ITSM"
ocid: "ocds-h6vhtk-06f858"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f858"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f858.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f858.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Police And Crime Commissioner For Durham"
published: "2026-09-11"
---

# Sunrise ITSM

Buyer: Police And Crime Commissioner For Durham  
Current stage: Award  
OCID: ocds-h6vhtk-06f858

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06f858.json)

## Summary

The Police and Crime Commissioner for Durham procured support and maintenance for its helpdesk under the Sunrise ITSM requirement. The work concerns an IT software package and is intended to keep the organisation’s helpdesk service supported and maintained. The buying organisation is the Police and Crime Commissioner for Durham, based in Durham, and the contract activity is associated with its police headquarters and operational requirements in Durham. This is a technology support opportunity rather than a general facilities, consultancy or construction contract. Businesses specialising in IT service management tools, helpdesk platforms, software support and maintenance would be the most relevant comparators. The selected supplier is Sunrise Software Limited, a London-based small or medium-sized enterprise, indicating that the requirement was suitable for a focused specialist software provider rather than only a large systems integrator.

The procurement has been completed and awarded, with the lot marked complete. The contract was awarded to Sunrise Software Limited for the Sunrise ITSM requirement. It was a below-threshold procurement; the recorded method detail is “below threshold - unknown”. The contract was signed on 13 August 2026 and runs from 30 August 2026 to 29 August 2027. Its value is £17,646.20 excluding VAT, or £21,175.44 including VAT. The award covers the IT software package associated with the single lot. The award is active and the contract is active. The published outcome identifies the successful supplier and the financial terms, but does not set out an award scoring breakdown or separate technical and price weightings. The procurement therefore demonstrates a completed, relatively small-scale software support and maintenance purchase by Durham’s police and crime commissioner.

For a future requirement of this kind, credible competitors would need to provide a dependable IT service management or helpdesk platform, together with ongoing software support and maintenance. The successful supplier profile suggests that specialist SMEs can compete for this buyer’s requirement, so a focused product and support operation may be relevant without the scale of a major outsourcing provider. Useful capability would include maintaining helpdesk software, resolving service issues, supporting users and keeping the platform reliable throughout the service term. Suppliers should be able to show experience delivering comparable ITSM support, explain how they would manage routine maintenance and incidents, and demonstrate sufficient support capacity for a public-sector customer. Product knowledge, responsive service management and a clear approach to continuity would be central to competing when this requirement returns to market.

## Notice

Support and maintenance for helpdesk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/086531-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Aug 2026 - 29 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £17,646 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Police And Crime Commissioner For Durham |
| Locality | DURHAM |
| Postcode area | Durham |
| Postcode | DH1 5TT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Framwellgate & Newton Hall |
| Westminster constituency | City of Durham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SUNRISE SOFTWARE LIMITED |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 11 Sep 2026 at 15:09 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/086531-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/086531-2026
  11th September 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.sunrisesoftware.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f858. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f858.json.