---
title: "Citizens Advice RCT Integrated Specialist Advice Service"
ocid: "ocds-h6vhtk-06f86c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f86c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f86c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f86c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Rhondda Cynon Taf CBC"
published: "2026-09-11"
---

# Citizens Advice RCT Integrated Specialist Advice Service

Buyer: Rhondda Cynon Taf CBC  
Current stage: Award  
OCID: ocds-h6vhtk-06f86c

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## Summary

Rhondda Cynon Taf County Borough Council commissioned an integrated specialist advice service for residents across Rhondda Cynon Taf. The service provides immediate, open-door crisis advice from centres in Mountain Ash and Pontypridd, alongside coordinated specialist support through a single access route. Referral-led provision supports people facing multiple or complex barriers to accessing advice. The scope includes specialist debt advice, financial stabilisation, income maximisation, budgeting and representation at welfare benefit appeals. The provider works jointly with council services, including social workers, support workers, Resilient Families Teams and homelessness prevention services, to deliver joined-up support. This is a community, social and personal services contract, delivered across Rhondda Cynon Taf in Wales, with advice provided by skilled specialist advisers.

The procurement is complete and was awarded directly without competition as a below-threshold, light-touch service procurement. One lot was awarded to Citizen Advice Rhondda Cynon Taf, which holds an active contract. The award was made on 8 March 2026 and the contract was signed on the same date. The contract runs from 1 April 2026 to 31 March 2027. Its value is £377,837.50 excluding VAT, or £453,405 including VAT. The requirement was evaluated through the direct-award route rather than a competitive tender. The contract covers the full integrated specialist advice service for the council area, including open-door, specialist and referral-led provision, debt and welfare benefits advice, financial support, representation and collaboration with local authority services.

This award indicates demand for an established advice organisation able to deliver a broad, integrated service rather than a single advice specialism. A credible future provider would need skilled advisers experienced in complex and urgent cases, including debt, welfare benefits, budgeting, income maximisation and appeals representation. Debt provision requires FCA-registered staff, supported by robust quality assurance. Relevant quality credentials include the Advice Quality Standard across Consumer, Debt, Welfare Benefits, Health and Community Care, Disability, Older People, and Students and Young People, together with the IAQF quality standard. The service also requires accessible open-door delivery in Mountain Ash and Pontypridd, referral-led support for harder-to-reach clients, and effective joint working with council, family-support, homelessness-prevention and social-care teams.

## Notice

The service delivers a range of specialist advice services across Rhondda Cynon Taf, supporting residents with complex and often urgent issues. Open-door services in Mountain Ash and Pontypridd provide immediate access to specialist crisis advice, ensuring clients can receive specialist advice and support at the point they need it most. Alongside this, the service offers in-depth specialist advice through a single open door access system, enabling coordinated and consistent support. Referral-led services are designed for clients who may struggle to access advice through standard routes and require more targeted, intensive support due to multiple and layered issues. This includes stabilising financial situations through specialist debt advice, income maximisation and budgeting support, as well as providing representation at welfare benefit appeals where required. The service works collaboratively with local authority services including social workers, support workers, Resilient Families Teams and homelessness prevention services, to plan and deliver support together, ensuring shared outcomes for clients and a seamless and joined up client journey. All advice is delivered by highly skilled advisers, with debt advice provided by FCA-registered staff and subject to robust quality assurance processes. The service holds the Advice Quality Standard (AQS) across Consumer, Debt, Welfare Benefits, Health and Community Care, Disability, Older People, and Students and Young People, as well as the IAQF quality standard, ensuring high-quality specialist advice for those requiring additional and targeted support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/086566-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Apr 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £377,837 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Rhondda Cynon Taf CBC |
| Locality | PONTYPRIDD |
| Postcode area | Cardiff |
| Postcode | CF37 4TH |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Pontypridd Town |
| Westminster constituency | Pontypridd |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Citizen Advice Rhondda Cynon Taf |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98000000 - Other community, social and personal services

## Release History

- 11 Sep 2026 at 15:37 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/086566-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/086566-2026
  11th September 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.rctcbc.gov.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f86c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f86c.json.