---
title: "Tenant Satisfaction Measures Survey"
ocid: "ocds-h6vhtk-06f8fa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f8fa"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f8fa.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f8fa.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "London Borough of Camden"
published: "2026-09-14"
---

# Tenant Satisfaction Measures Survey

Buyer: London Borough of Camden  
Current stage: Award  
OCID: ocds-h6vhtk-06f8fa

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## Summary

The London Borough of Camden commissioned Tenant Satisfaction Measures perception surveys for the following year. The surveys support Camden’s annual reporting of Tenant Satisfaction Measures to the Regulator of Social Housing and the public, as required for registered providers of social housing. This is a services contract covering survey delivery and associated research, consultancy, software, internet or support services. The published classification is IT services, consulting, software development, internet and support (CPV 72000000), with research and development and related consultancy services also identified (CPV 73000000). Delivery is in the UK. The requirement is therefore relevant to suppliers providing tenant research, perception surveys, social housing insight or related data and reporting services.

The procurement has been completed and awarded through a limited procedure without prior publication of a call for competition. The stated rationale refers to PCR2015 and says the procurement falls outside the scope of the directive. The requirement was treated as a direct award and evaluated on price. One bid was recorded for the lot. The recorded valid bid values ranged from £30,000 to £40,000. Houosemark Ltd was awarded the contract, and the contract is active. The contract was signed on 11 September 2026. The procurement was covered by the Government Procurement Agreement. The published lot itself is marked cancelled, while the associated award and contract are recorded as active.

This outcome indicates demand from Camden for independently delivered tenant satisfaction perception research linked to social housing regulation and annual public reporting. Suppliers considering comparable work should be able to design and run tenant surveys, gather reliable responses, analyse satisfaction data and provide reporting that supports regulatory submissions and publication. Relevant experience would include working with social housing tenants, housing providers or public bodies, and translating survey findings into clear, defensible Tenant Satisfaction Measures. Capability across research consultancy and supporting IT, software, internet or data-handling services may be useful because the requirement is classified across these areas. The selected supplier is recorded as an SME, showing that this type of requirement can be delivered by a smaller specialist business.

## Notice

Tenant Satisfaction Measures (TSM) perception surveys for the next year, in line with the statutory requirements of the Regulator of Social Housing (RSH). Introduced in March 2023 under the Social Housing Regulation Act 2024, all registered providers of social housing are required to report on TSMs annually to both the regulator and the public.

### Procurement Information

PCR2015

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/086807-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | London Borough of Camden |
| Locality | LONDON |
| Postcode area | Central London |
| Postcode | WC1H 9JE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | King's Cross |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Houosemark Ltd |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 73 - Research and development services and related consultancy services

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 73000000 - Research and development services and related consultancy services

## Release History

- 14 Sep 2026 at 11:59 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/086807-2026

## Notice URLs

- http://www.camden.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f8fa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f8fa.json.