{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-06f90a-2026-09-14T12:43:46+01:00", "date": "2026-09-14T12:43:46+01:00", "ocid": "ocds-h6vhtk-06f90a", "initiationType": "tender", "parties": [ { "id": "GB-COH-00601847", "name": "Brunelcare", "identifier": { "scheme": "GB-COH", "id": "00601847" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PQJY-6919-VZQG" } ], "address": { "streetAddress": "Saffron Gardens Prospect Place", "locality": "Bristol", "postalCode": "BS5 9FF", "country": "GB", "countryName": "United Kingdom", "region": "UKK11" }, "contactPoint": { "email": "procurement@ssfh.org.uk" }, "roles": [ "buyer" ], "details": { "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthoritySubCentralGovernment", "description": "Public authority - sub-central government" } ] } }, { "id": "GB-COH-16356505", "name": "SHARED SERVICES FOR HOUSING LIMITED", "identifier": { "scheme": "GB-COH", "id": "16356505" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PGNT-9288-TPMJ" } ], "address": { "streetAddress": "230 Blackfriars Road", "locality": "London", "postalCode": "SE1 8NW", "country": "GB", "countryName": "United Kingdom", "region": "UKI44" }, "contactPoint": { "name": "Rebecca How", "email": "Rebecca.How@ssfh.org.uk" }, "roles": [ "procuringEntity", "processContactPoint" ], "roleDetails": "Shared Service for Housing (SSfH) is acting as the managing and contact organisation on behalf of the Contracting Authority for this tender opportunity, carrying out the role as Procurement Consultant." } ], "buyer": { "id": "GB-COH-00601847", "name": "Brunelcare" }, "tender": { "id": "BC.CS.H.26.019", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Procurement for an Out of Hours (OOH) Contact Centre Service (Brunelcare)", "description": "Brunelcare invites tender responses for the provision of an Out of Hours (OOH) Contact Centre Service to deliver urgent housing, property, and welfare-related support during evenings, weekends, and public holidays. The service will support residents living in Brunelcare's sheltered flats and bungalows, which provide an independent living environment within a supportive community. The service requirements include, but are not limited to: - Emergency repairs and safety-related incidents. - Welfare checks and safeguarding alerts. - Assistance with access issues, lockouts, and other urgent housing matters. - Escalation of incidents and handover to Brunelcare's daytime operational teams. The supplier will be responsible for coordinating with Brunelcare's DLO and specialist contractors in relation to any repair-related call-outs. The procurement of an OOH Service provider is a key step in ensuring Brunelcare continues to meet its operational requirements, deliver a responsive and high-quality service to residents, and provide reassurance to residents, staff, and stakeholders. The successful Supplier will provide a comprehensive call handling and triage service, including the logging, monitoring, escalation, and reporting of all out of hours incidents. Brunelcare is a Bristol-based charity providing high-quality housing, care, and support services for older people across the South West. Brunelcare is conducting an Open Procedure to appoint a suitable Supplier to deliver this service, commencing on 1st April 2027. The contract will comprise an initial term of three (3) years, with the option to extend for up to two (2) additional years, giving a maximum contract term of five (5) years. Full details of the requirements and scope of services are contained within the associated tender documents available via ProContract. The deadline for submission of tenders is 12pm (noon) on 20th October 2026. Please note that Shared Services for Housing (SSfH) is acting as the managing organisation on behalf of Brunelcare for this tender opportunity.", "status": "active", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "50700000", "description": "Repair and maintenance services of building installations" }, { "scheme": "CPV", "id": "79510000", "description": "Telephone-answering services" } ], "deliveryAddresses": [ { "region": "UKK1", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "value": { "amountGross": 282000, "currency": "GBP" }, "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "mainProcurementCategory": "services", "aboveThreshold": true, "coveredBy": [ "GPA" ], "submissionMethodDetails": "A Tender Response must be submitted via ProContract for the Supplier to be considered for the award of the Contract in the Tendering Procedure. https://procontract.due-north.com/Opportunities/Index?p=18d7f93d-94bb-ef11-8132-005056b64545&v=2 If you are unable to access the portal via this link, please go to https://procontract.due-north.com/Opportunities/Index and search for the opportunity; using the \"Portal\" filter, selecting \"Shared Services for Housing\" from the drop down link. Tender Responses and communications submitted by Suppliers via any other means will be excluded. Suppliers that require any technical assistance in using the portal or have any difficulty registering or logging in, should contact the ProContract helpdesk: - 0330 005 0352 (9am - 5.30pm Mon - Fri) - suppliersupport@proactisservicedesk.com - \"Submit a Ticket\" to the helpdesk (via https://suppliersupport.proactisservicedesk.com/s/?language=en_US) Full details around submitting a compliant tender can be found within Schedule 1 of the associated tender documents.", "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "tenderPeriod": { "endDate": "2026-10-20T12:00:00+01:00" }, "enquiryPeriod": { "endDate": "2026-10-13T17:00:00+01:00" }, "awardPeriod": { "endDate": "2027-02-08T23:59:59Z" }, "lots": [ { "id": "1", "status": "active", "value": { "amountGross": 282000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Quality", "description": "As per procurement documents (see Schedule 1 and the ProContract Evaluation Questionnaire)", "numbers": [ { "number": 60, "weight": "percentageExact" } ] }, { "type": "price", "name": "Price", "description": "As per procurement documents (see Schedule 1 and the ProContract Evaluation Questionnaire)", "numbers": [ { "number": 40, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "Please refer to full associated tender documents (Schedule 1 and the ProContract Evaluation Questionnaire)." }, { "type": "technical", "description": "Please refer to full associated tender documents (Schedule 1 and the ProContract Evaluation Questionnaire)." } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2027-04-01T00:00:00+01:00", "endDate": "2030-03-31T23:59:59+01:00", "maxExtentDate": "2032-03-31T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "The contract will comprise an initial term of three (3) years, with the option to extend for up to two (2) additional years, giving a maximum contract term of five (5) years." } } ], "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest", "description": "Not published" }, { "id": "L-1", "documentType": "biddingDocuments", "description": "All documentation can be found within the attachments section of ProContract, with a list of Schedules/Appendices within Schedule 1", "url": "https://procontract.due-north.com/Opportunities/Index?p=18d7f93d-94bb-ef11-8132-005056b64545&v=2" }, { "id": "086835-2026", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/086835-2026", "datePublished": "2026-09-14T12:43:46+01:00", "format": "text/html" } ], "hasRecurrence": true, "recurrence": { "dates": [ { "startDate": "2030-06-30T23:59:59+01:00" } ] }, "contractTerms": { "financialTerms": "Please see Schedule 3, Contract (Terms and Conditions)" }, "riskDetails": "The following risks have been identified that would impact the performance of the Contract, where the impact cannot be known at this stage but may relate to a Contract modification if the risk was to materialise: - Risk of legislative changes, regulatory changes or changes in law during the term of a Contract - Risk of unforeseen changes to delivery/operational standards - Risk of changes in technology, IT solutions or systems - Risk of unforeseen increase in Contracting Authority budgets/increased volume of works/services - Risk of unforeseen circumstances that cause the value of the Contract to increase (previous examples include BREXIT, war, pandemic and the cost of living crisis) - Risk of unforeseen political impact - Risk of unforeseen increase in property volume." }, "language": "en" }