---
title: "Communication tool/engagement facilitator for outstanding charges to reduce resident debt"
ocid: "ocds-h6vhtk-06f961"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f961"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f961.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06f961.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Folkestone and Hythe District Council"
published: "2026-09-14"
---

# Communication tool/engagement facilitator for outstanding charges to reduce resident debt

Buyer: Folkestone and Hythe District Council  
Current stage: Award  
OCID: ocds-h6vhtk-06f961

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06f961.json)

## Summary

The District Council of Folkestone and Hythe bought a debt-engagement and communications service to reduce resident debt. The service uses automated telephone calls and reminder “nudges” for outstanding charges, including upcoming reminders, summonses and aged debt. It supports both the Council Tax team and the Corporate Debt team, so relevant suppliers include providers of automated outbound calling, debt communications and resident-engagement services. The buyer is a sub-central public authority based in Folkestone, Kent. The procurement is categorised as business services, covering areas such as consulting, marketing, communications and related support. Delivery is for the council’s requirements in the United Kingdom.

The procurement has been completed and awarded through a below-threshold direct award without competition. VOICESCAPE LIMITED was selected on 30 April 2026, and the contract was signed on the same date. The active contract runs from 1 May 2026 to 30 April 2027, with provision for three further 12-month renewal periods and a maximum end date of 30 April 2030. Its value is £18,000 excluding VAT and £21,600 including VAT. The requirement was handled as one completed lot. The contract is below the relevant threshold and uses the legal basis identified as UK Public Procurement Act 2023, section 54. The award remains active.

This procurement shows a defined demand for automated debt communications within local government, covering both Council Tax and corporate debt. A credible future competitor would need a reliable outbound-calling platform able to contact residents automatically, issue reminders and prompts, and support different stages of debt administration, from upcoming payment reminders through summonses to aged debt. Experience of public-sector communications and the ability to work across separate council debt teams would strengthen a supplier’s position. The selected provider is an SME, indicating that delivery is within the capability of a focused specialist rather than only a large systems integrator. Suppliers with demonstrable engagement results, secure handling of resident data and scalable operational support would be well placed for comparable requirements from this council.

## Notice

Voicescape are a communication tool/engagement facilitator. They automatically call out and do nudges for debt areas such as upcoming reminders, summonses and aged debt across both Council Tax and Corporate Debt teams.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/086973-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 May 2026 - 30 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £18,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Folkestone and Hythe District Council |
| Locality | FOLKESTONE |
| Postcode area | Canterbury |
| Postcode | CT20 2QY |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ44 East Kent |
| Local authority | Folkestone and Hythe |
| Electoral ward | Folkestone Central |
| Westminster constituency | Folkestone and Hythe |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE LIMITED |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 14 Sep 2026 at 15:10 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/086973-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/086973-2026
  14th September 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.voicescape.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06f961. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06f961.json.