---
title: "UE28844715092027"
ocid: "ocds-h6vhtk-06fa57"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06fa57"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06fa57.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06fa57.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "University of Exeter"
published: "2026-09-15"
---

# UE28844715092027

Buyer: University of Exeter  
Current stage: Award  
OCID: ocds-h6vhtk-06fa57

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06fa57.json)

## Summary

The University of Exeter procured Funnelback search and customer-care services. The requirement falls within IT services, covering consulting, software development, internet and support activity associated with the buyer’s search function. It is a service contract for the university rather than a supply of goods or construction works. The named supplier is Squiz UK Ltd, an SME providing the awarded service. The buyer is based in Exeter, and the requirement is connected with the university’s operations. Businesses relevant to this opportunity are those able to provide and support Funnelback search technology, together with customer-care services for an institutional client. The scope is presented as a single requirement rather than separate service packages, so a supplier would need to address both the search and support elements as a combined service.

The procurement is complete and has been awarded to Squiz UK Ltd. The University of Exeter used a direct award below the applicable threshold without competition, under the legal basis identified as 2023/54. One supplier was selected for the single requirement. The contract was signed on 20 August 2026, runs from 26 September 2026 to 20 August 2027, and is valued at £31,400 gross. The contract is active and the award is active. The stated basis for the procurement is the direct, below-threshold route rather than a competitive tender. The awarded service is classified as IT services, including consulting, software development, internet and support. No separate lot awards or alternative suppliers are recorded.

This award is useful market evidence for suppliers serving universities with search platforms and associated customer support. A credible competitor for a future requirement would need practical capability in Funnelback search, including the technical support and internet-related services covered by the classification, alongside a customer-care operation able to support an institutional buyer. The procurement also shows that the University of Exeter has bought these services as one combined requirement and used a direct below-threshold route for this contract. Relevant businesses are therefore likely to be specialist search and digital-support providers, including SMEs with the capacity to deliver both platform-related expertise and ongoing customer care. Experience supporting comparable public-sector or higher-education users would help demonstrate fit, although no specific accreditation or qualification is identified here.

## Notice

Funnelback Search & Customer Care

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/087393-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 26 Sep 2026 - 20 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £31,400 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | University of Exeter |
| Locality | EXETER |
| Postcode area | Exeter |
| Postcode | EX4 4QJ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | Duryard and St James |
| Westminster constituency | Exeter |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SQUIZ UK LIMITED |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 Sep 2026 at 15:06 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/087393-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/087393-2026
  15th September 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.exeter.ac.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06fa57. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06fa57.json.