---
title: "Qmatic Queue Management and Customer Journey Software"
ocid: "ocds-h6vhtk-06fad5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06fad5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06fad5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06fad5.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "London Borough of Haringey"
published: "2026-09-16"
---

# Qmatic Queue Management and Customer Journey Software

Buyer: London Borough of Haringey  
Current stage: Award  
OCID: ocds-h6vhtk-06fad5

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## Summary

The London Borough of Haringey procured Qmatic queue management and customer journey software as a service. The system supports face-to-face customer services by managing demand across council receptions and service centres, helping residents to be served fairly and in a structured way. The requirement covers software packages, information systems and related information technology services. Delivery is for the council’s operations in the United Kingdom. This is a business-critical customer-service platform rather than a general software supply: relevant providers are those able to support queue management and customer journey functions in public-facing reception and service-centre environments.

The procurement has been awarded and the tender is complete. Haringey used a direct award below the threshold without competition. Renovotec Limited was selected for the single lot. The award is active and the contract was signed on 7 September 2026. It runs from 7 September 2026 to 31 August 2027. The contract value is £15,086 excluding VAT, or £18,032.20 including VAT. The requirement was evaluated through the direct-award route rather than a competitive tender, and the published outcome identifies Renovotec Limited as the appointed supplier for the Qmatic queue management and customer journey software and associated IT services.

This procurement indicates a defined need within Haringey for dependable queue management and customer journey technology supporting face-to-face public services. A credible future competitor would need practical expertise in Qmatic or comparable queue-management platforms, including software configuration, implementation, maintenance and user support for council receptions and service centres. The requirement is business-critical, so suppliers should be able to demonstrate reliable operation, controlled handling of customer demand and continuity of service in public-facing settings. The appointed supplier is an SME, showing that delivery at this scale can be undertaken by a focused specialist rather than only by a large systems integrator. Relevant software providers and IT service firms should monitor this buyer’s need for the same capability.

## Notice

For the provision of Qmatic Queue Management and Customer Journey Software. Qmatic is a business-critical system that underpins the delivery of face-to-face customer services. It enables the council to safely and efficiently manage customer demand across reception and service centres, ensuring residents are served fairly and in a structured manner

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/087625-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 7 Sep 2026 - 31 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £15,086 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | London Borough of Haringey |
| Locality | LONDON |
| Postcode area | North London |
| Postcode | N22 7TR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Haringey |
| Electoral ward | Woodside |
| Westminster constituency | Southgate and Wood Green |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Renovotec Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72222300 - Information technology services

## Release History

- 16 Sep 2026 at 10:23 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/087625-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/087625-2026
  16th September 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://haringey.gov.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06fad5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06fad5.json.