---
title: "Telephony Services and Call Recording Software Support and Maintenance"
ocid: "ocds-h6vhtk-06fadb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06fadb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06fadb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06fadb.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "THE POLICE AND CRIME COMMISSIONER FOR LINCOLNSHIRE"
published: "2026-09-16"
---

# Telephony Services and Call Recording Software Support and Maintenance

Buyer: THE POLICE AND CRIME COMMISSIONER FOR LINCOLNSHIRE  
Current stage: Tender  
OCID: ocds-h6vhtk-06fadb

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06fadb.json)

## Summary

The Police and Crime Commissioner for Lincolnshire is procuring telephony services together with support and maintenance for call-recording software. The requirement covers telecommunications equipment and supplies, maintenance of telecommunications lines, and interactive voice-response software. It is a services contract for use by the Commissioner’s organisation, with delivery in the United Kingdom. The work is intended to maintain and support telephony and call-recording capability rather than provide a standalone equipment purchase. The contract is arranged as one lot and includes the buyer’s requirement for continuing technical service support. Suppliers operating in business telephony, telecommunications maintenance, call-recording systems, interactive voice-response platforms or related software support may therefore find the scope relevant, particularly where they can provide an integrated service across these areas.

The buyer invited offers through a UK open procedure. Clarification questions had to be submitted by 9 October 2026 at 12:00 BST, and bids were due by 30 October 2026 at 12:00 UTC through the electronic procurement portal. The planned award decision date was 4 December 2026. The contract is scheduled to run from 1 April 2027 to 31 March 2030, with two discretionary 12-month extension options and a maximum end date of 31 March 2032. Its estimated value is £800,000 excluding VAT and £1,000,000 including VAT; the lot entry records the same amounts with AED as the currency. Evaluation is weighted 50% quality, 40% pricing and 10% social value. Invoices are payable within 30 days and must be submitted electronically.

This opportunity suits suppliers with established capability in enterprise telephony, telecommunications line maintenance, call-recording software support and interactive voice-response systems. The combined scope may favour a provider able to manage both ongoing service operations and software maintenance, or a consortium with complementary technical expertise. Bidders should be prepared to demonstrate a dependable support model for communications systems, including fault handling, maintenance and continuity of service. Experience integrating telephony with call recording and automated voice-response functions would be relevant to the requirement. The evaluation gives greater weight to quality than price and also assesses social value, so suppliers should be able to explain their delivery approach, service management arrangements and wider social-value commitments. The multi-year term and extension options suit organisations with the capacity to provide sustained support rather than short-term project-only services.

## Notice

The Police and Crime Commissioner for Lincolnshire is seeking to award a Contract for the provision of Telephony Services and Call Recording Software Support and Maintenance

### Lot Information

Lot 1

Renewal: 2 x 12 month extension options at discretion of Customer

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/087635-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Sep 2026 |
| Submission deadline | 30 Oct 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Apr 2027 - 31 Mar 2030 |
| Recurrence | 2029-04-01 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £800,000 |
| Lots value | £800,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE POLICE AND CRIME COMMISSIONER FOR LINCOLNSHIRE |
| Locality | LINCOLN |
| Postcode area | Lincoln |
| Postcode | LN2 2LT |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | West Lindsey |
| Electoral ward | Nettleham |
| Westminster constituency | Gainsborough |
| Delivery location | TLF East Midlands (England) |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 50 - Repair and maintenance services

### Codes

- 32500000 - Telecommunications equipment and supplies
- 48512000 - Interactive voice response software package
- 50331000 - Repair and maintenance services of telecommunications lines

## Release History

- 16 Sep 2026 at 10:33 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/087635-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/087635-2026
  16th September 2026 - Tender notice on Find a Tender

## Notice URLs

- https://sell2.in-tend.co.uk/blpd/home
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06fadb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06fadb.json.