---
title: "Support and Maintenance of AV Equipment"
ocid: "ocds-h6vhtk-06fb36"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06fb36"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06fb36.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06fb36.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Historic Environment Scotland"
published: "2026-09-16"
---

# Support and Maintenance of AV Equipment

Buyer: Historic Environment Scotland  
Current stage: Award  
OCID: ocds-h6vhtk-06fb36

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## Summary

Historic Environment Scotland procured support and maintenance services for specialist audio-visual equipment at the Engine Shed in Stirling. The requirement covers the auditorium’s AV system and the bespoke software application developed specifically to operate it. Services include two preventative maintenance visits each year, emergency call-outs, return-to-manufacturer authorisation administration and access to a global helpdesk. The procurement is classified as repair, maintenance and associated services for audio-visual equipment (CPV 50300000). The buyer is Historic Environment Scotland, a national agency responsible for heritage, conservation and the built environment. The work is centred on the Engine Shed site in Stirling, with the requirement relating to the installed AV equipment, its supporting systems and associated software rather than general IT or routine building maintenance.

This procurement has been awarded and the tender is complete. Historic Environment Scotland used a limited procedure without prior publication of a call for competition, relying on the absence of competition for technical reasons: the equipment is specialist legacy equipment and the original installer is the only supplier able to provide the required support, maintenance and bespoke software expertise. The sole lot was awarded to Electrosonic Ltd. The contract was signed on 16 September 2026 for £37,000. Its duration is 24 months, with an option to extend by a further 12 months. The authority may also request additional deliveries for partial replacement, extensions or installations. The procurement is covered by the Government Procurement Agreement.

This requirement indicates a need for suppliers able to support installed, specialist AV systems in a public auditorium, including legacy equipment and bespoke control software. A credible competitor for a future requirement would need demonstrable technical knowledge of the relevant equipment, the ability to diagnose and resolve faults through emergency call-outs, and capacity to carry out planned preventative maintenance reliably. Experience managing return-to-manufacturer authorisations and providing structured helpdesk support would also be important. The buyer’s stated rationale shows that system-specific knowledge, including familiarity with the original installation and its software, was decisive in selecting the incumbent supplier. Businesses with comparable installation, integration and lifecycle-support experience would be better placed than general IT maintenance providers when this buyer next requires equivalent technical support.

## Notice

This Voluntary Ex-Ante Transparency (VEAT) Notice relates to the intended procurement of support and maintenance services for audio-visual (AV) equipment. The contract duration is to be for 24 months with the option to extend for a further 12 months.

### Lot Information

Lot 1

Support and Maintenance of AV Equipment at the Engine Shed in Stirling. The scope of the support contract will include: - Biannual preventative maintenance visits - Emergency callout service - RMA administration - Global helpdesk service

Options: The Contracting Authority reserves the right to request additional deliveries by the Successful Tenderer, either intended as partial replacement of supplies or installations or as extensions of existing supplies and installations. The Contracting Authority may at it's sole discretion exercise this option.

### Procurement Information

HES intends to award to the Supplier on the basis that competition is absent for technical reasons. The equipment in question is specialist legacy equipment. Given the nature of the services described in II.2.4 of this notice, the necessary support and maintenance, along with the bespoke software application developed specifically to operate the auditorium, can only be provided by the Supplier who originally installed the system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/087797-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £37,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Historic Environment Scotland |
| Locality | EDINBURGH |
| Postcode area | Edinburgh |
| Postcode | EH9 1SH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Southside/Newington |
| Westminster constituency | Edinburgh South |
| Delivery location | TLM77 Perth and Kinross, and Stirling |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Electrosonic Ltd |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

## Release History

- 16 Sep 2026 at 14:07 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/087797-2026

## Notice URLs

- http://historicenvironment.scot
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000843136
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00164

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06fb36. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06fb36.json.