---
title: "SU06(27) Zoom Rooms and Technology"
ocid: "ocds-h6vhtk-0773cc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0773cc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0773cc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0773cc.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Swansea University"
published: "2026-09-21"
---

# SU06(27) Zoom Rooms and Technology

Buyer: Swansea University  
Current stage: Award  
OCID: ocds-h6vhtk-0773cc

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## Summary

Swansea University procured a video collaboration and communications service for academic and corporate use. The service covers online and hybrid teaching, meetings, lecture capture, remote participation, staff and student collaboration, events and Zoom Phone telephony. It is integrated with Zoom-enabled cameras, microphones, displays, room-control systems and other technology installed in teaching, meeting and collaboration spaces. The requirement is classified as telecommunications services and video-conferencing software development services. Delivery covers the University’s facilities and users in the United Kingdom. The buying organisation is Swansea University, a Welsh public authority. The scope combines software, communications and support for an established digital environment rather than a standalone conferencing licence.

The procurement has been awarded through a direct award to Zoom Communications Inc.; the award is recorded as pending, with contract signature due by 2 October 2026. The award date is 8 September 2026 and the contract period is 5 October 2026 to 4 October 2027. The award value is £219,075.84 excluding VAT, or £262,891 including VAT. The procedure used was a direct award under Section 41 and Schedule 5 of the Procurement Act 2023. Swansea University justified the route on single-supplier technical grounds and business continuity: Zoom is embedded in existing room hardware, teaching workflows, lecture capture and telephony, while changing platform would require substantial migration, testing, reconfiguration and possible hardware replacement. The procurement comprised one lot.

This requirement indicates demand for suppliers able to provide an integrated video collaboration, room technology and telephony service across a university estate. A credible competitor would need proven compatibility with installed cameras, microphones, displays and room-control systems, together with reliable support for hybrid teaching, online meetings, lecture capture, remote participation and collaboration. Experience integrating room hardware with a cloud communications platform would be important, as would the ability to migrate or interoperate with established telephony and teaching workflows. Suppliers would also need strong implementation, testing, training, documentation and service-desk capability, backed by sufficient technical capacity to support many teaching and meeting spaces and a large user base. Demonstrating continuity, low disruption and manageable technical risk would be central to competing for this buyer’s future requirement.

## Notice

The University requires a video collaboration and communications platform to support both academic and corporate activities. The service supports teaching, meetings, hybrid working, lecture capture and collaboration across the University, and is integrated with Zoom-enabled room hardware deployed across teaching and meeting spaces.

### Procurement Information

The University intends to directly award a contract to Zoom Communications pursuant to Section 41 and Schedule 5 of the Procurement Act 2023. Zoom is the University's established collaboration, video conferencing and telephony platform and is deeply integrated into the University's existing digital and physical technology environment. The University's teaching, lecture and meeting rooms contain Zoom-enabled hardware and associated room technology configured to operate with the Zoom platform. This includes cameras, microphones, displays, room control systems and other integrated equipment used to support video conferencing and hybrid teaching. Zoom also forms an established part of the University's teaching and learning environment. It supports the delivery of hybrid and online teaching, recording and lecture capture, remote participation in teaching sessions, meetings and events, and collaboration between staff, students and external participants. Zoom Phone additionally provides an established telephony service to University users. These services and associated workflows are currently operational and supported by Digital Services. Moving these services to an alternative platform would not constitute a simple licence replacement. It would require a significant programme of technical assessment, architecture and compatibility testing, room-by-room configuration and potentially hardware replacement. It would also require migration and testing of telephony services, configuration of teaching and lecture-capture workflows, integration testing, user acceptance testing, staff training, documentation and additional service-desk and technical support. The impact would extend across a large number of teaching, meeting and collaboration spaces and users. An alternative platform would need to demonstrate compatibility with the University's existing room hardware and provide equivalent functionality for hybrid teaching, lecture capture, room-based collaboration and telephony. Undertaking such an assessment and migration within the proposed 12-month contract period would require significant Digital Services resources and would introduce material technical and operational risks, including disruption to teaching and learning, loss or degradation of lecture-capture capability, disruption to telephony and the potential requirement for additional hardware and implementation expenditure. On this basis, the University considers that Zoom is uniquely able to provide continuity of the existing integrated service within the required timescale without significant technical reconfiguration, migration or disruption. An alternative supplier would require substantial implementation and migration activity which could not reasonably be undertaken within the required timeframe without disproportionate technical, financial and operational risk.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/089267-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Sep 2026 |
| Contract period | 5 Oct 2026 - 4 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £219,075 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Swansea University |
| Locality | SWANSEA |
| Postcode area | Swansea |
| Postcode | SA2 8PP |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Sketty |
| Westminster constituency | Swansea West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Zoom Communications Inc |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 64200000 - Telecommunications services
- 72212515 - Video conferencing software development services

## Release History

- 21 Sep 2026 at 15:10 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/089267-2026
- 16 Sep 2026 at 16:21 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/087928-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/089267-2026
  21st September 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/087928-2026
  16th September 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.swansea.ac.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0773cc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0773cc.json.