---
title: "Visitor and Member Experience Surveys - National Ops"
ocid: "ocds-h6vhtk-07747b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07747b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-07747b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-07747b.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "Forestry Commission"
published: "2026-09-17"
---

# Visitor and Member Experience Surveys - National Ops

Buyer: Forestry Commission  
Current stage: Tender  
OCID: ocds-h6vhtk-07747b

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## Summary

The Forestry Commission is procuring customer survey and market research services for Forestry England. It seeks a research partner to design, deliver and report on three programmes: seasonal visitor experience surveys, marketing trail evaluation, and online member surveys. The visitor surveys require face-to-face interviews at 27 forest centres across England at least three times each year. The marketing trail evaluation requires annual face-to-face fieldwork at 16 forest centres. The online member survey is to be sent annually to current and recently lapsed members, covering national and local membership. The requirement is for services in England and concerns customer survey services. It is a single, national research assignment covering fieldwork, online research, analysis and reporting for Forestry England’s visitor and membership operations.

The process has reached tender: the Forestry Commission invited offers through an open procedure, with electronic submission allowed in English. Enquiries had to be submitted by 2 October 2026 at 22:59 UTC, and offers by 12 October 2026 at 11:00 UTC. The planned award decision date was 2 December 2026 at 23:59 UTC. The contract period is 4 January 2027 to 3 January 2032. Its estimated value is £322,500 excluding VAT and £387,000 including VAT. The evaluation gives 45% to price and 55% to quality: methodology 20%, fieldwork delivery and quality assurance 10%, data analysis and reporting 10%, team experience and project management 5%, and social value 10%. The requirement is suitable for SMEs and voluntary, community or social enterprises, and is expected to recur from September 2031.

This opportunity suits a market research or customer insight provider able to run mixed-method research at national scale. Strong bidders will need a credible methodology for face-to-face visitor interviews across 27 forest centres several times a year, additional annual fieldwork at 16 centres, and online surveys for current and recently lapsed members. The work calls for dependable fieldwork planning, interviewer management, quality assurance, data handling, analysis and clear reporting. Relevant team experience and effective project management will be assessed, alongside the quality of the methodology, fieldwork delivery and analysis approach. The assignment also rewards social value, so suppliers should be able to explain the wider social benefits of their delivery. SMEs and voluntary, community or social enterprises are expressly considered suitable.

## Notice

Forestry England is looking for a research partner to design, deliver and report on three core research programmes: A. Seasonal visitor experience surveys - carried out at least three times a year through face-to-face interviews at 27 forest centres across England B. Marketing trail evaluation survey - carried out at least once a year through face-to-face fieldwork at 16 forest centres C. Online member survey - sent to current members and recently lapsed members (national and local) annually

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/088250-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Sep 2026 |
| Submission deadline | 12 Oct 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 4 Jan 2027 - 3 Jan 2032 |
| Recurrence | 2031-09-16 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £322,500 |
| Lots value | £322,500 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Forestry Commission |
| Locality | BRISTOL |
| Postcode area | Bristol |
| Postcode | BS16 1EJ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | South Gloucestershire |
| Electoral ward | Stoke Park & Cheswick |
| Westminster constituency | Filton and Bradley Stoke |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services

## Release History

- 17 Sep 2026 at 13:59 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/088250-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/088250-2026
  17th September 2026 - Tender notice on Find a Tender

## Notice URLs

- https://app.panacea-software.com/ForestryCommission/eRFX-Suppliers/OpenReq.aspx?requirementId=bf83031d-f1e6-4d4c-8663-a19d4195d2e8
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07747b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-07747b.json.