---
title: "Social Landlord Tenant Advice Service for Great Yarmouth Borough Council."
ocid: "ocds-h6vhtk-0774ca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0774ca"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0774ca.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0774ca.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Great Yarmouth Borough Council"
published: "2026-09-17"
---

# Social Landlord Tenant Advice Service for Great Yarmouth Borough Council.

Buyer: Great Yarmouth Borough Council  
Current stage: Award  
OCID: ocds-h6vhtk-0774ca

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0774ca)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0774ca.json)

## Summary

Great Yarmouth Borough Council commissioned a money and debt advice service for tenants and residents of its social housing. The service provides initial benefit and debt assessments, identifies potential entitlement, supports residents through benefit claims and offers further assistance where needed. Its wider purpose is supportive debt management: triaging and prioritising debt advice, helping tenants maintain rent payments, reducing arrears and preventing escalation towards eviction through early intervention. The provider is expected to operate from its own premises, use its own data system and provide an accessible meeting place for residents. This is a public service contract focused on financial wellbeing, benefits support, debt advice and tenancy sustainment in Great Yarmouth. East Suffolk Council managed the procurement for Great Yarmouth Borough Council.

The procurement is complete and the contract was awarded to Norfolk Citizens Advice on 17 September 2026. It used a below-threshold limited competition. The contract is valued at £93,240 excluding VAT, or £111,888 including VAT. The initial contract period runs from 18 September 2026 to 17 September 2028, with one optional one-year extension that Great Yarmouth Borough Council can trigger, allowing the arrangement to run until 17 September 2029. The awarded contract is active. The requirement was handled as a single lot. The award covers financial management consultancy services for the social landlord tenant advice service, with Norfolk Citizens Advice selected as the supplier. The contract was signed on 17 September 2026.

This procurement shows demand from Great Yarmouth Borough Council for a specialist tenant-facing advice provider able to combine benefits guidance, debt assessment and practical debt management. A credible future competitor would need advisers who can assess benefit entitlement, support claims, triage and prioritise debts, and help residents sustain rent payments while reducing arrears. Experience in tenancy sustainment, early intervention and preventing escalation to eviction would be directly relevant. The service model also requires operational capacity beyond advice delivery: a provider-owned premises, an effective data system and an accessible meeting place for residents. Norfolk Citizens Advice, an SME and voluntary, community or social enterprise, was selected, indicating that organisations with community-service capability and established advice infrastructure can compete for this type of council requirement.

## Notice

The Social Landlord Service within GYBC is seeking a provider to deliver a money and debt advice service for their housing tenants/residents for two years from 1st September 2026. This includes reviewing and support with initial benefit and debt assessments for potential entitlement, supporting tenants through the claims process, and where the residents need support. The focus of the service is to be a supportive debt management service to triage, prioritise debt advice, and assist with maintaining rent payments for reducing arrears. Early and timely support and interventions, encouraging payment ethos and mitigating arrears are crucial to preventing escalation and evictions. The provider will have its own premises, data system and accessible meeting place. Further details are included in Section C: Specification

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/088379-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 18 Sep 2026 - 17 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £93,240 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Great Yarmouth Borough Council |
| Locality | GREAT YARMOUTH |
| Postcode area | Norwich |
| Postcode | NR30 2QF |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Great Yarmouth |
| Electoral ward | Nelson |
| Westminster constituency | Great Yarmouth |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Norfolk Citizens Advice |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79412000 - Financial management consultancy services

## Release History

- 17 Sep 2026 at 16:30 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/088379-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/088379-2026
  17th September 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0774ca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0774ca.json.